Service Manager - Larry H Miller Volkswagen

Asbury Automotive • Tucson, AZ

1d

About The Position

The Service Manager oversees the service department and drives its operational success, including oversight of technicians, service advisors, the service call center, lot attendants, detailers, and shuttle drivers. The role develops talent, supports strong guest experiences, and contributes to the business’s growth and service quality. The manager works with other department leaders and vendors, manages department resources and performance, addresses customer concerns, and maintains a safe and supportive workplace.

Requirements

• Strong customer service skills.
• Ability to manage, motivate, and develop a team.
• Experience with CDK or other automotive software.
• Strong technical aptitude.
• Proven track record of growing fixed operations through excellent CSI, advertising, and management of shop utilization and proficiency.
• At least 3 years of experience as an automotive Service Writer or Service Assistant Manager.
• Previous automotive Service Management experience.
• Ability to manage in a fast-paced work environment.
• Ability to pass pre-employment background and drug screening.

Responsibilities

• Oversee the service department and its team, including technicians, service advisors, service call center staff, lot attendants, detailers, and shuttle drivers.
• Manage employee schedules and pay plans.
• Forecast department goals and objectives and work to achieve them.
• Coordinate with the Parts Manager to ensure timely availability of parts for internal jobs.
• Work with the shop foreman to ensure customer vehicles are serviced properly and promptly.
• Attend manager meetings and conduct service department meetings.
• Prepare and administer the service department’s annual operating budget.
• Maintain service customer-pay gross-profit growth in accordance with Asbury specifications.
• Maintain technician proficiency in accordance with Asbury standards.
• Partner with technical schools to recruit technicians.
• Partner with OEMs and other third-party vendors.
• Handle and resolve customer complaints.
• Motivate, train, develop, and reward employees.
• Communicate effectively with customers about necessary maintenance and service work.
• Maintain Asbury’s values, quality, and integrity.
• Provide and maintain a safe workplace and environment for employees and customers.
• Perform other duties as determined by management.

Benefits

• Semi-monthly pay.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings accounts.
• Flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career-path tool.
• Continuous training through Asbury’s Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student-loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Opportunities to participate in community service initiatives, including paid volunteer hours.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed