Service Manager - Larry H Miller Volkswagen

Asbury Automotive • Avondale, AZ

1d

About The Position

The Service Manager oversees the service department and drives its operational success, including the work of technicians, service advisors, service call center staff, lot attendants, detailers, and shuttle drivers. The role focuses on delivering exceptional guest experiences, developing employees, and growing the fixed operations business while maintaining Asbury’s values, quality, and integrity.

The manager is responsible for department goals, scheduling, budgets, customer concerns, service quality, technician proficiency, and a safe workplace. They work with the Parts Manager, shop foreman, technical schools, OEMs, and third-party vendors to support timely and effective service operations.

Requirements

• Strong customer service skills.
• Ability to manage, motivate, and develop a team.
• Experience with CDK or other automotive software.
• Strong technical aptitude.
• Proven ability to grow fixed operations through excellent CSI, advertising, and management of shop utilization and proficiency.
• At least 3 years of experience as an automotive Service Writer or Service Assistant Manager.
• Previous automotive Service Management experience.
• Ability to manage in a fast-paced work environment.
• Ability to pass pre-employment background and drug screens.

Responsibilities

• Oversee the service department and its employees, including technicians, service advisors, service call center staff, lot attendants, detailers, and shuttle drivers.
• Manage employee schedules and pay plans.
• Forecast department goals and objectives and work to achieve them.
• Coordinate with the Parts Manager to ensure timely availability of parts for internal jobs.
• Work with the shop foreman to ensure customers’ vehicles are serviced properly and promptly.
• Attend manager meetings and conduct service department meetings.
• Prepare and administer the service department’s annual operating budget.
• Maintain service customer-pay gross profit growth as specified by Asbury.
• Maintain technician proficiency in accordance with Asbury standards.
• Partner with technical schools to recruit technicians.
• Partner with OEMs and other third-party vendors.
• Handle and resolve customer complaints.
• Motivate, train, develop, and reward employees.
• Communicate effectively with customers about needed maintenance and service work.
• Maintain Asbury’s values, quality, and integrity.
• Provide and maintain a safe workplace and environment for employees and customers.
• Perform other duties as determined by management.

Benefits

• Semi-monthly pay.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible select management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings accounts.
• Flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool to assist with career development.
• Continuous training through Asbury’s Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Opportunities to join community service initiatives, including paid volunteer hours.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed