Guest Service Manager

GSO • Atlanta, GA

3d • Onsite

About The Position

The Guest Service Manager leads team members, curates the guest experience, coordinates onboarding, and oversees operational processes requiring attention to detail. This fast-paced role calls for efficiency, effectiveness, and a passion for excellence. The manager may also be responsible for total store operations or serve as Manager on Duty (MOD). The position requires a flexible schedule, including days, evenings, weekends, and holidays.

Requirements

• At least 1 year of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills and the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food safety certification, or ability to obtain certification after hire.
• Must be at least 21 years of age.

Nice To Haves

• Associate’s degree in business, retail management, or a related field, or equivalent experience.
• Experience in grocery, fresh food retail, hospitality, or a high-volume specialty retail environment.
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills.

Responsibilities

• Greet guests and proactively assist them in a friendly manner, providing accurate and timely service.
• Model hospitality for team members and guests, and educate them about products and services that provide convenient meal solutions.
• Address and resolve guest concerns promptly.
• Support accurate inventories and sales reporting, and manage front-end performance through routine operational audits.
• Engage, motivate, coach, and train team members on the job and through the company’s internal training platform, promoting excellent guest service in a safe and secure manner.
• Coordinate onboarding and initial training for newly hired team members.
• Support team member engagement activities.
• Manage guest flow to provide an outstanding shopping experience and drive results.
• At times, oversee total store operations or serve as Manager on Duty (MOD).

Benefits

• Team member discount of 30%.
• Early Earn Wage Access, with access to up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individual, spouse, partner, and family.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed