Guest Service Manager

GSO • Knoxville, TN

9d • Onsite

About The Position

The Guest Service Manager leads team members, curates the guest experience, supports new-hire onboarding, and oversees operational processes requiring significant attention to detail. This fast-paced role calls for efficiency, effectiveness, and a passion for excellence to drive results. The manager may also be responsible for total store operations or serve as Manager on Duty.

Requirements

• At least 3 years of management experience in retail, restaurant, or hospitality, or 5 years of related management experience.
• Working knowledge of Microsoft Office.
• Must be at least 18 years of age.
• Willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Responsibilities

• Greet guests and proactively assist them in a friendly manner, providing accurate and timely service.
• Model hospitality for team members and guests, and educate them about products and services that provide convenient meal solutions.
• Quickly address and resolve guest concerns.
• Support accurate inventories and sales reporting, and manage front-end performance through routine operational audits.
• Engage, motivate, coach, and train team members on the job and through the company’s internal training platform, promoting excellent guest service in a safe and secure manner.
• Coordinate onboarding and initial training for newly hired team members.
• Support team member engagement activities.
• Manage guest flow to provide an outstanding shopping experience and drive results.
• At times, oversee total store operations or serve as Manager on Duty.

Benefits

• Team member discount of 30%.
• Early Earn Wage Access: access up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans are available.
• Medical, dental, vision, disability, and life insurance for individual, spouse, partner, and family.
• Discounts on pet insurance, daycare, event tickets, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed