Guest Service Manager

GSO • South Miami, FL

11d

About The Position

The Guest Service Manager leads team members, curates the guest experience, coordinates onboarding, and oversees operational processes requiring significant attention to detail. This is a fast-paced role focused on efficiency, effectiveness, and excellence in driving results. The manager may also be responsible for total store operations or serve as Manager on Duty.

Requirements

• At least 3 years of management experience in retail, restaurant, or hospitality, or 5 years of related management experience.
• Working knowledge of Microsoft Office.
• Must be at least 18 years of age.
• Willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Responsibilities

• Greet guests and proactively assist them in a friendly manner, providing accurate and timely service.
• Model hospitality for team members and guests.
• Educate team members and guests about products and services to provide convenient meal solutions.
• Quickly address and resolve guest concerns.
• Support accurate inventories and sales reporting.
• Manage front-end performance through routine operational audits.
• Engage, motivate, coach, and train team members on the job and through the internal training platform, supporting excellent guest service in a safe and secure manner.
• Coordinate onboarding and initial training for newly hired team members.
• Support team member engagement activities.
• Manage guest flow to provide an outstanding shopping experience and drive results.
• At times, oversee total store operations or serve as Manager on Duty.

Benefits

• Team member discount of 30%.
• Early Earn Wage Access: access up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals, spouses, partners, and families.
• Discounts on pet insurance, daycare, event tickets, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed