Food Service Manager

Albertsons • Worcester, MA

3d

About The Position

The Food Service Manager oversees daily Food Service Department operations, driving sales and maintaining high standards for food safety, merchandising, customer service, and operational performance. This is a hands-on, fast-paced role responsible for food quality, department readiness, and developing a team that delivers a dependable, exceptional customer experience.

Requirements

• Strong customer-service mindset and passion for food quality.
• Effective leadership, coaching, and communication skills.
• Strong organization, time management, and problem-solving abilities.
• Ability to lead in a fast-paced, high-volume environment.
• Knowledge of food service operations, merchandising execution, and customer service leadership.
• Knowledge of labor planning, scheduling, and performance management.
• Knowledge of inventory management, ordering, and shrink control.
• Knowledge of food safety, sanitation, and compliance oversight.
• Knowledge of food safety standards, sanitation practices, and equipment operation.
• Knowledge of merchandising, inventory management, and customer service best practices.
• Knowledge of store systems, ordering platforms, and basic computer applications.

Responsibilities

• Oversee daily Food Service Department operations, focusing on customer service, food quality, and department readiness.
• Create a fast, friendly, customer-first environment and resolve customer questions, concerns, and special requests.
• Execute merchandising plans, planograms, promotional sets, and seasonal programs.
• Oversee food preparation, packaging, stocking, display presentation, and product quality according to company standards.
• Maintain full, fresh, visually appealing service case, grab-and-go, and hot case displays.
• Manage ordering, inventory, shrink, production logs, and waste reporting.
• Build and manage schedules aligned with sales volume and labor targets.
• Hire, train, coach, and develop associates while promoting teamwork and accountability.
• Ensure compliance with food safety, sanitation, temperature controls, and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed