Guest Service Manager

GSO • Chapel Hill, NC

3d

About The Position

The Guest Service Manager leads team members, shapes the guest experience, coordinates onboarding, and oversees operational processes requiring significant attention to detail. This fast-paced role calls for efficiency, effectiveness, and a commitment to excellence. The manager may also be responsible for total store operations or serve as Manager on Duty.

Requirements

• At least 1 year of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills and the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability and willingness to work a flexible schedule, including days, evenings, weekends, and holidays.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Food safety certification, or the ability to obtain it after hire.
• Must be at least 21 years of age.

Nice To Haves

• Associate’s degree in business, retail management, or a related field, or equivalent experience.
• Experience in grocery, fresh food retail, hospitality, or a high-volume specialty retail environment.
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills.

Responsibilities

• Greet guests and proactively assist them in a friendly manner, providing accurate and timely service.
• Model hospitality for team members and guests, and educate them about products and services that offer convenient meal solutions.
• Quickly address and resolve guest concerns.
• Support accurate inventories and sales reporting, and manage front-end performance through routine operational audits.
• Engage, motivate, coach, and train team members on the job and through the company’s internal training platform to provide excellent guest service safely and securely.
• Coordinate onboarding and initial training for newly hired team members.
• Support team member engagement activities.
• Manage guest flow to provide an outstanding shopping experience and drive results.
• At times, oversee total store operations or serve as Manager on Duty.

Benefits

• 30% team member discount.
• Early Earn Wage Access, with access to up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals and eligible family members.
• Discounts on pet insurance, daycare, event tickets, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed