Service Manager Jobs

About The Position

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent experience required.
• Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
• Ability to accurately perform arithmetic involving fractions, decimals, and percentages.
• Ability to interview to obtain basic information, clearly guide and direct people, follow technical manuals, and maintain frequent contact with customers and employees.
• Ability to lead and develop a team and build a collaborative, customer-focused store culture.
• Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
• Where applicable to the role, safely use sharp knives and blades for food preparation.
• Where applicable to the role, work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
• Where applicable to the role, operate a delivery vehicle in accordance with applicable DOT standards.
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
• Successful completion of a pre-employment drug screen is required.

Nice To Haves

• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service and make customers' visits positive.
• Promote positive employee relations and a store atmosphere of friendliness, teamwork, and accountability.
• Plan, prepare, and adjust work schedules; assign duties and follow up to ensure work is completed properly and on time.
• Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
• Ensure customer service throughout the store and address customer issues promptly and professionally.
• Train employees on store policies, department procedures, and job duties, and provide ongoing education on updates.
• Evaluate employee performance and recommend promotions, transfers, dismissals, or other personnel actions.
• Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
• Order merchandise, verify deliveries and product quality, and report order discrepancies.
• Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store needs.
• Compile, store, retrieve, and interpret managerial data, including sales and inventory reports and advertising and display projections.
• Review personnel records for completeness and accuracy and understand basic payroll-system operations.
• Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
• Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
• Handle confidential information, including pricing, sales, profit and loss reports, and employee wages, discreetly.
• Follow Hy-Vee policies and store guidelines.
• Report to work as scheduled and on time.