Food Service Assistant Manager

Subway (CrossAmerica Partners) • Northwood, OH

15d

About The Position

The Food Service Assistant Manager assists in overseeing food preparation, team management, inventory control, and customer service to support smooth and efficient operation of the food service area. The role supports the Food Service Manager in day-to-day operations, supervises employees during shifts, helps manage staffing and workflows, and ensures food quality, safety, cleanliness, and customer satisfaction.

The position also assists with ordering and receiving supplies, reducing waste, training and coaching staff, maintaining records and reports, cash handling, and compliance with food safety and employee safety requirements. The role involves physical work in a store and kitchen environment, including standing for extended periods, lifting and carrying products, working around hot and cold areas, and seasonal snow removal as needed.

Requirements

• High school diploma or equivalent.
• At least 2–3 years of experience in a food service environment, including at least 1 year in a leadership or supervisory role.
• Familiarity with food safety regulations, kitchen equipment, and inventory management practices.
• Strong leadership skills and ability to manage, motivate, train, mentor, and develop staff.
• Strong verbal and written communication skills.
• Ability to prioritize customer satisfaction and resolve complaints effectively.
• Strong organizational and multitasking skills.
• Quick decision-making ability to address operational or customer-related issues.
• Attention to detail in food preparation, cleanliness, inventory management, and customer service.
• Ability to maintain food quality, safety, and cleanliness standards while balancing multiple priorities.
• Basic knowledge of POS systems, inventory software, and scheduling tools.
• Ability to stand for extended periods, lift and carry products up to 50 pounds, bend, squat, reach, climb a ladder as needed, walk throughout the store, handle cash and registers, perform repetitive tasks, work in cold and varying kitchen temperatures, handle emergency situations, and work alone.

Nice To Haves

• Degree or coursework in hospitality, culinary arts, or business management.
• Experience managing a kitchen or food service department in a high-volume setting.
• Familiarity with basic office software such as Word and Excel.
• Food Handler Certification or willingness to obtain certification during training.
• ServSafe Certification or equivalent food safety certification; not required at the time of hire.

Responsibilities

• Support the Food Service Manager with day-to-day food service operations, ensuring preparation, cooking, and service are efficient and follow safety standards.
• Supervise food service employees during shifts and ensure they follow company policies and procedures.
• Help manage employee schedules to maintain appropriate staffing while balancing operational needs and labor costs.
• Monitor kitchen workflows to ensure timely order preparation and an organized environment.
• Oversee food preparation and presentation to meet standards for taste, appearance, and consistency.
• Ensure food handling, storage, preparation, cleanliness, and sanitation comply with health and safety regulations.
• Assist with health inspection preparation and ensure kitchen areas and equipment meet local and state health codes.
• Respond to food-related customer inquiries and complaints and resolve issues professionally and promptly.
• Ensure orders are accurate and served on time, manage order flow, and train staff to provide strong customer service.
• Help manage inventory, stock rotation using FIFO, ordering, delivery receiving, correct storage, and waste reduction.
• Train new hires in food preparation, safety, and customer service; coach and support team members.
• Monitor employee performance, provide feedback, and assist with evaluations and disciplinary concerns.
• Maintain records related to food safety, inventory usage, and employee performance; assist with sales, labor, and inventory reports.
• Assist with cash handling procedures and ensure accurate register operation and transactions.
• Train staff in safe equipment use and handling hazardous materials, and support compliance with applicable regulations and audits.

Benefits

• Health insurance for eligible full-time team members; part-time team members may also be eligible.
• Vacation for full-time team members.
• Holiday pay for full-time team members; part-time team members are eligible for paid holidays.
• 401(k) with employer match for full-time and part-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED