Assistant Food Service Manager

K-VA-T Food Stores•Maryville, TN

4d•Onsite

About The Position

The Assistant Food Service Manager is a key member of the store management team who supports the Food Service Manager in operating all areas of the Food Service department. The role provides exceptional customer service, leads by example, drives sales through effective merchandising of fresh products, and helps build a productive staff through teamwork, training, and development. The position is responsible for maintaining department standards for service, associate relations, cleanliness, sanitation, food safety, and profitability while following company policies and applicable regulations. Attendance at the store during scheduled shifts is required.

Requirements

1–2 years of experience in Food Service Department operations.
Ability to resolve differences and defuse difficult situations involving customers and associates diplomatically.
Knowledge of various training methods.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to interact regularly with individuals at various levels.
Flexibility to work nights, weekends, and holidays.
Excellent problem-solving skills.
Ability to lead by example to provide Food City customers with their best shopping experience.
Knowledge of Food City policies and procedures.
Expertise in the job duties associates must perform in each area of responsibility.
Ability to attend on-site work during scheduled shifts in accordance with company time and attendance policies.

Responsibilities

Ensure efficient and courteous customer service in support of the company mission.
Set an example and maintain standards for customer service, associate relations, cleanliness, sanitation, professional appearance, and department profitability.
Promote a positive, friendly working environment through flexibility and teamwork, encouraging associates to greet customers and provide prompt, courteous, and efficient service.
Interact professionally with the management team, associates, supervisors, and customers.
Assist the Food Service Manager in operating all areas of Food Service operations.
Train and develop department associates in required skills and job responsibilities.
Implement and enforce marketing programs and merchandising plans, including plan-o-grams.
Assist with ordering merchandise to maintain appropriate inventory and avoid out-of-product conditions.
Complete department paperwork, including inventory, in accordance with Model Store standards.
Inspect and rotate products regularly and maintain close-dated items on the Electronic Short Date List.
Maintain a clean and safe department according to company standards, using sanitation schedules and daily to-do lists.
Follow and implement company policies and procedures and applicable local, state, and federal regulations for the Food Service department.
Communicate regularly with the Store Manager, Food Service Manager, Department Managers, and Food Service associates, providing information and instructions.
Assist the Food Service Manager in enforcing and maintaining the company Food Safety program.
Attend on-site work during scheduled shifts in accordance with company time and attendance policies.