Client Service Manager

Unisys•USA Remote, CA

15d

About The Position

The Client Service Manager provides regular, clear direction to Field Engineering supervisors and teams across multiple locations. The role identifies recurring trends, difficult-to-resolve problems, and potential issues associated with system releases and hardware or software upgrades, and ensures end-to-end support to address them. The manager resolves key issues raised by supervisors and teams, escalating the most significant or complex matters to technical colleagues or senior management. Working with Client Services & Support colleagues, the role monitors hardware, software, and equipment availability for gaps, concerns, and other issues that could affect the business. It also manages procurement-related activity to support timely delivery and response to client requirements, and acts as a liaison among clients, end users, and technical teams. The manager assists supervisors and team members in determining appropriate processes, policies, and procedures; establishes work processes and priorities; and allocates people, budgets, and resources. The role must be based in the West Coast time zone. It may require access to export-controlled commodities and technology, so applicants should be eligible for any required U.S. Government authorizations.

Requirements

BA/BS degree and 4–6 years of relevant experience, or an equivalent combination of education and relevant experience.
0–2 years of leadership experience.
Must be in the West Coast time zone.
Should be eligible for any U.S. Government authorizations required for access to export-controlled commodities and technology.

Responsibilities

Provide clear and concise direction to Field Engineering supervisors and teams across multiple locations.
Identify recurring trends, difficult-to-resolve problems, and potential issues associated with new system releases or hardware and software upgrades.
Ensure end-to-end support for identified and potential issues.
Resolve key issues raised by supervisors and teams, escalating the most significant and complex issues to technical colleagues or more senior management.
Monitor hardware, software, and equipment availability with Client Services & Support colleagues to identify gaps, concerns, and other issues with potential business impact.
Manage procurement-related activity to ensure on-time delivery and responses to client requirements.
Act as liaison between clients, end users, and technical teams.
Assist supervisors and team members in determining appropriate processes, policies, or procedures.
Establish overall work processes and priorities.
Allocate people, budgets, and resources.