Sr. Service Manager ($94,600.00 - $132,300.00)

Irvine Company•Orange, CA

15d•$94,600 - $132,300•Onsite

About The Position

The Senior Service Manager leads all phases of maintenance operations for a single community, multiple communities, or a super-building. The role supervises and develops the on-site service manager team, oversees maintenance financial performance against budget, preserves communities through effective preventive maintenance, directs outside contractors, and ensures labor productivity and cost efficiency. The Senior Service Manager promotes a safe, positive working environment consistent with company values and creates an exceptional customer-service environment for residents, prospects, and vendors. The position is responsible for maintenance operations for the Gateway community, which has 1,281 units. It requires occasional travel and the ability to work evenings, weekends, and holidays. Regular and frequent vehicle operation is an essential duty. The role includes physical tasks such as lifting, pushing or pulling, occasional ladder climbing, and balancing. The company offers competitive benefits to full-time employees, including paid time off, matching 401(k), and health benefits. The base pay range is $94,600 to $132,300; actual placement may vary based on factors including relevant experience, time in role, internal peer salaries, prior performance, business sector, and geographic location.

Requirements

High school diploma.
Previous Service Manager experience.
Valid California driver's license and continuous vehicle liability insurance as required by state law; regular and frequent vehicle operation is an essential duty.
Ability to communicate clearly and effectively in English, verbally and in writing.
Ability to work evenings, weekends, and holidays.
Ability to meet the stated physical requirements: below-waist lifting of 48 pounds; below-to-above-waist lifting of 34 pounds; walking push/pull force of 60 pounds; occasional ladder climbing; and unilateral balance averaging 20 seconds or more per leg.

Nice To Haves

Multilingual ability.

Responsibilities

Hire, train, onboard, and develop maintenance team members, with a focus on engagement and retention; coach direct reports, foster continuous learning, and plan for succession.
Create a customer-service-focused culture for residents, prospects, vendors, and employees; respond to and resolve resident requests and concerns, and ensure a proactive approach to maintenance customer touch points.
Monitor and evaluate community maintenance performance metrics, develop action plans as needed, and lead the on-site service management team in meeting goals and expectations.
Administer operating maintenance budgets, ensure achievement of financial goals, address budget variances, contribute to operating, capital expenditure, and new-renovation budget and forecast planning, identify cost savings, and implement recovery plans when applicable.
Ensure community condition and quality consistently meet Irvine Company standards.
Partner with Irvine Company Apartment Development to achieve customer-service standards and maintenance KPIs during reinvestment projects.
Direct service managers in daily, weekly, and monthly planning; set the maintenance team's vision and direction; hold regular one-to-one meetings with direct reports; and participate in scheduled daily huddles.
Ensure safety, technical, and management training is initiated and delivered to the maintenance team.
Implement efficient methods and schedules for preventive maintenance.
Ensure compliance with fire and life safety, health, and environmental regulations, and maintain current permits as required by authorities having jurisdiction over the community.
Ensure vendors work safely and meet ICAC quality standards and specifications; assist in sourcing vendors; bid, negotiate, and prepare services and projects; coordinate with Reinvestment, Project Management, and Landscape Management to schedule and initiate COE and capital projects; coordinate hazardous-material abatement; and complete related paperwork and contract administration.
Provide maintenance leadership beyond the assigned community as needed and partner with the Maintenance Operations Director and Senior Director on portfolio initiatives.
Engage in and assist with the Property Quarterly Inspection program as required.
Maintain awareness of and support the company's energy and water management initiatives.
Perform other duties as assigned.