Sr Service Manager

My Melrose•Carlsbad, NM

1d•Onsite

About The Position

The Sr. Service Manager is a member of the management team responsible for ensuring the team delivers excellent customer service with a high degree of professionalism. This role models and demonstrates the expected standards through example. The Sr. Service Manager assists the Store Manager in managing the sales floor, maintaining visual standards, handling store opening and closing routines, developing associates, building an effective team, setting daily or shift direction, and incorporating Loss Prevention and safety into daily operations.

Requirements

At least 6 months of management experience in retail or non-retail.
Strong interpersonal skills and a positive, engaging attitude.
Ability to train and direct others and develop associates at all levels.
Good organizational skills and attention to detail.
Ability to read and interpret floor plans, safety rules, and operating and maintenance instructions.
Ability to perform cash register functions.
Ability to adjust priorities and manage time wisely in a fast-paced environment.
Ability to work a full-time schedule, including nights, weekends, and holidays as required.
Ability to move, handle, and lift store merchandise.
Stylish, with a love of fashion.

Nice To Haves

Retail experience.

Responsibilities

Manage the sales floor.
Maintain visual standards.
Perform opening and closing routines, including opening and closing the store and registers, executing deposits, and receiving shipment.
Assist in developing associates at all levels.
Assist in building a team that works well together based on store needs.
Follow and execute the direction and goals for the day or shift as associates arrive to work.
Incorporate Loss Prevention and safety messages into daily operations.