Service Manager

Sunbelt Rentals, Inc.•West Monroe, LA

15d•$61,551 - $73,092

About The Position

Sunbelt Rentals is seeking a Service Manager to manage the timely and effective servicing of company-owned and customer equipment. The role oversees repair and maintenance operations, equipment availability, service records, work orders, parts and inventory, warranty claims, safety, quality control, and reporting. The Service Manager also trains and assists mechanics, coordinates with equipment vendors, and handles customer complaints about equipment condition or operation.

Requirements

Valid driver’s license.
Extensive experience repairing and maintaining self-propelled platforms and lifts.
Knowledge of work planning, scheduling, and other supervisory activities.
Strong understanding of equipment capabilities and safety requirements.
Clear perspective on maintenance and repair issues in the industry.
Planning and management experience.
Computer literacy.
Reporting experience.
Inventory management experience.
Ability to meet the physical demands of the role, including bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors or outdoors as required.

Responsibilities

Manage repair and maintenance of company-owned and customer equipment, including organizing the yard by Ready to Rent, Returned, and Down status.
Prepare work schedules and handle service calls to meet customer needs and ensure equipment availability.
Order parts and maintain adequate supplies; return parts and perform parts inventory.
Provide training and assistance to staff mechanics.
Work with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory.
Evaluate equipment after repairs, maintenance, or safety checks.
Document equipment status before and after rental.
Handle customer complaints regarding equipment condition or operation.
Promote safety awareness and perform quality control checks.
Update, maintain, and organize equipment service records.
Create, update, close, and bill work orders.
File warranty claims in a timely manner.
Commission new equipment.
Dispose of solid and hazardous material waste, including batteries, used oil and filters, antifreeze, and wash sludge.
Prepare reports on equipment due for service, fleet status, equipment service records, open work orders, warranty claims, inventory, parts and merchandise, financial and historical trends, service department finances, shop foreman performance, work order chargebacks, halt reports, open purchase orders, and technician paid versus worked hours.
Perform other duties assigned by the manager.