Service Manager

Liberty Military Housing•Lakeside, CA

15d

About The Position

Liberty Military Housing’s Service Manager manages the resident move-in and move-out life cycle for a multifamily residential community. The role involves substantial customer-service interaction, scheduling maintenance work and vendor or contractor services, and ensuring service requests and work orders are completed on time. The Service Manager also supervises and trains staff and works to provide exemplary service consistent with the company’s quality and customer-satisfaction standards. The position requires coordination with residents, maintenance personnel, vendors, contractors, and other staff; administrative and computer work; and participation in property walks and inspections. The manager must comply with applicable laws, safety regulations, and Liberty Military Housing policies. A flexible schedule, including weekends, off-hours, and emergencies as required, is necessary, as is travel to regional locations for work-related activities.

Requirements

At least 2 years of experience in residential property management or a role involving extensive customer service.
Effective communication and interaction skills to exchange information and give and receive work direction.
Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties to meet operational objectives.
Positive and professional demeanor in all interactions.
Ability to operate a motor vehicle and a valid driver’s license.
Availability to work a flexible schedule, including weekends, off-hours, and emergencies as required.
Ability to travel to regional locations for work, training, meetings, and other work-related activities.

Nice To Haves

Prior experience supervising one or more staff members.
Prior experience working with vendors or ordering services such as appliances, plumbing, and electrical work.
Proficiency and working knowledge of personal computers, keyboards, internet search, email correspondence, math, Microsoft Office (including Word and Excel), and other software applications such as Yardi and Payscan.

Responsibilities

Schedule and conduct pre-move-in, move-out, and final home inspections.
Coordinate maintenance staff and vendor schedules to meet move-in deadlines.
Maintain and monitor make-ready boards to ensure work is accurately assigned and completed on schedule.
Provide residents with charges related to move-out and final inspection results.
Work with the maintenance team to ensure service requests are assigned, scheduled, and completed in a timely manner.
Train and supervise staff on inspections and other service-related tasks.
Schedule and monitor water intrusion matters, including resident communication, follow-up, and 3-day notices.
Follow up with residents to confirm services meet Liberty Military Housing standards and resident expectations.
Address and follow up on customer-service concerns from Satisfacts surveys.
Promote positive resident relations by responding to resident concerns and requests in a timely manner.
Maintain reports, systems, and logs, including Keytrak, pest-control, and vendor/product logs.
Perform administrative and computer tasks, including email communications and entering information into Payscan, Yardi, and other company systems.
Compose and distribute correspondence and notices, including 3-day notices, move-out charges, and water-intrusion notices.
Participate in property walks and inspections of grounds, common areas, parking lots, community rooms, make-readies, and quality control.
Comply with applicable federal, state, and local laws, Fair Housing requirements, OSHA safety regulations, health, safety, and environmental rules, and company procedures and policies.

Benefits

Medical, dental, and vision insurance
Life and AD&D insurance
401(k) retirement plan with company match
Employee Stock Ownership Plan
Incentive bonus program
10 paid holidays per year
40 hours of paid sick leave per year
80 hours of paid vacation per year
Medical, dental, and vision insurance eligibility after 30 days of full-time employment
150+ hours of professional development annually