Service Delivery Center, Quality Assurance, Testing - Manager
About The Position
EY’s Financial Services Organization (FSO) includes US-based Service Delivery Centers that work with client-serving professionals to deliver project-based work and managed services to US financial services clients. The role focuses on designing, building, deploying, and customizing technical solutions that accelerate software application delivery and system integration projects, with a particular emphasis on improving and automating software testing. The work commonly involves Java and may include web technologies such as Angular and React, .NET, Python, web and microservices, and databases. The Manager will develop custom frameworks, tools, utilities, automation drivers, parsers, and tool integrations, and extend existing frameworks to apply emerging technologies. The position provides testing subject matter expertise, resolves complex client issues, advises clients and engagement teams, supports business development, and helps build the practice’s capabilities. The role is available anywhere in the country.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Accounting, Finance, or a related field.
- Approximately 5 years of relevant work experience.
- Excellent collaboration and teaming skills in diverse environments.
- Technical competency in one or more of the following: Test Strategy and Operating Model Development; Testing Center of Excellence/IT Transformation Program Management; Test Automation Framework Architecture; Agile Test Management; User Acceptance Test Coordination; IT Organizational Change Management; Performance Testing Program Management; Customer Relationship Management; Enterprise Resource Planning; Enterprise Data Management; IT Life Cycle Management; or IT Delivery Management.
Nice To Haves
- Approximately 3 years of financial services experience, including prior consulting experience.
- Relevant industry certification such as CISSP, CISM, CISA, CBCP, ITIL, PMP, or another specialized IT certification.
- A go-getter attitude and a passion for continually learning, improving, and performing at a high level.
Responsibilities
- Work with clients to drive transformational change in how they deliver application testing services.
- Conduct tests and analyze results to ensure software meets or exceeds specified standards and client requirements.
- Define test strategies and plan, implement, and provide quality assurance for large, complex projects.
- Team with business organizations to facilitate User Acceptance Testing (UAT).
- Coach team members and foster an innovative, inclusive, and team-oriented work environment.
- Share knowledge and develop engagement tools and enablers to build practice capability.
- Cultivate business development opportunities and support sales.
- Design, build, deploy, and customize technical solutions that accelerate software application delivery and system integration projects.
- Build custom testing frameworks, tools, utilities, automation drivers, parsers, and integrations, and extend existing frameworks.
- Resolve complex client issues and advise clients and engagement teams on solutions.
Benefits
- Medical coverage
- Dental coverage
- Pension plan
- 401(k) plan
- Paid vacation and holidays
- Paid personal days
- Training and development programs
- On-the-job training
- Support, coaching, and feedback
- Opportunities to develop skills and progress a career
- Flexible vacation policy
- Winter and summer breaks
- Personal and family care leave
- Other leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Manager
