Apartment Service Manager

Windsor Communities • Fremont, CA

13d • $72,529 - $90,667 • Onsite

About The Position

The Apartment Service Manager oversees maintenance operations at The Estates at Park Place, a garden-style apartment community with 368 units in Fremont, California. The role performs and coordinates property repairs and preventive maintenance, manages work orders and unit turnovers, supports safety and regulatory compliance, and provides professional service to residents and vendors. It also includes team leadership, inventory and purchasing responsibilities, vendor and contractor oversight, and involvement in budgets, contracts, capital improvements, and renovations.

The schedule is Monday through Friday, with weekend availability required as needed. The manager participates in an on-call rotation once every three weeks when fully staffed and responds to emergency maintenance requests and after-hours calls. The position requires physical work, including lifting up to 50 pounds and standing, walking, bending, and climbing stairs or ladders for extended periods, as well as working in varying weather conditions and environments.

Requirements

• High school diploma or GED.
• At least 5 years of experience in apartment maintenance or a related field.
• At least 2 years in a supervisory or leadership role.
• Experience monitoring budgets and managing contracts.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing, scheduling, and overseeing vendors, contractors, and suppliers.
• Proficiency with hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience and ability using smart devices and property management software.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and climb stairs or ladders for extended periods.
• Comfort working in various weather conditions and environments.
• Availability to work weekends when needed and participate in an on-call rotation once every three weeks when fully staffed.

Nice To Haves

• Technical training or certifications in relevant fields such as HVAC, plumbing, or electrical.
• EPA Type II certification, or ability to become certified within 90 days of the start date.
• Certified Pool Operator (CPO) certification, or ability to become certified within 90 days of the start date.

Responsibilities

• Perform routine plumbing, electrical, HVAC, carpentry, and appliance repairs.
• Maintain property curb appeal, including pools, spas, and fountains.
• Complete work orders efficiently and close them within 24 hours; assign work orders to team members as needed. The current system is HappyCo.
• Prepare vacant units for new residents through painting, cleaning, and necessary repairs, coordinating vendors and contractors during the make-ready process.
• Respond to emergency maintenance requests and after-hours calls through an on-call rotation.
• Conduct inspections and preventive maintenance on equipment and systems, including HVAC, plumbing, electrical, and Fire & Life Safety systems.
• Ensure compliance with safety regulations and policies and maintain a clean, safe work environment using appropriate PPE.
• Manage and track maintenance supplies and equipment; order supplies, create purchase orders, and process invoices.
• Maintain accurate records of maintenance activities, repairs, and daily mechanical rounds using a computer, smartphone, and tablet.
• Interact professionally and courteously with residents, addressing concerns promptly and effectively.
• Interact professionally with contractors, vendors, and suppliers and support the company's values and culture.
• Collaborate with the property management team to identify and resolve maintenance issues.
• Lead and manage employees, schedule work, oversee vendors and contractors, and foster a positive team environment and morale.
• Monitor budgets and manage contracts.
• Manage capital improvements and renovations.

Benefits

• 40% housing discount, subject to standard credit and background approval for all occupants, with the opportunity to increase to 50% after two years of employment.
• 10% annual bonus potential.
• Paid time off and holidays, including one hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation accrued bi-weekly, six weeks of paid parental leave after one year of employment, 10 paid holidays annually, and up to three floating days.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $50 per month.
• $200 annual shoe/accessory allowance.
• Tuition assistance.
• Training, mentoring, growth, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED