Apartment Service Manager

Windsor Communities • Fremont, CA

10d • Onsite

About The Position

The Apartment Service Manager oversees maintenance operations at The Estates at Park Place, a 368-unit garden-style apartment community in Fremont, California. The role performs and coordinates routine and preventive maintenance, work orders, unit turnovers, emergency repairs, inventory, record keeping, and safety compliance. It also involves leading the maintenance team, working with property management, and coordinating vendors, contractors, and suppliers. The schedule is Monday through Friday, with availability to work weekends when needed and participate in an on-call rotation once every three weeks when fully staffed.

Compensation starts at $34.87–$43.59 per hour, or $72,529–$90,667 annually, depending on experience, tenure, and location. The role has an average annual bonus potential of 10%, for a stated total annual starting compensation potential of $79,781–$99,733.

Windsor Communities offers training, mentoring, and growth and advancement opportunities. The company describes its values as Accountable, Inclusive, Energizing, and Courageous, and its mission as creating communities where people feel truly cared for.

Requirements

• High school diploma or GED.
• At least 5 years of experience in apartment maintenance or a related field.
• At least 2 years in a supervisory or leadership role.
• Experience monitoring budgets and managing contracts.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing, scheduling, and overseeing vendors, contractors, and suppliers.
• Proficiency with hand and power tools.
• Strong experience with HVAC, plumbing, electrical, and general maintenance repairs.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience and ability using smart devices and property management software.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and climb stairs or ladders for extended periods.
• Comfort working in various weather conditions and environments.
• Availability to work weekends when needed and participate in an on-call rotation once every three weeks when fully staffed.

Nice To Haves

• Technical training or certifications in relevant fields such as HVAC, plumbing, or electrical.
• EPA Type II certification, or ability to become certified within 90 days of the start date.
• Certified Pool Operator (CPO) certification, or ability to become certified within 90 days of the start date.

Responsibilities

• Perform routine plumbing, electrical, HVAC, carpentry, and appliance repairs.
• Maintain property curb appeal, including pools, spas, and fountains.
• Complete work orders efficiently and close them within 24 hours; assign work orders to team members as needed. The property currently uses HappyCo.
• Prepare vacant units for new residents, including painting, cleaning, and repairs, and coordinate the make-ready process with vendors and contractors.
• Respond to emergency maintenance requests and after-hours calls as part of an on-call rotation.
• Conduct regular inspections and preventive maintenance on equipment and systems, including HVAC, plumbing, electrical, and fire and life safety systems.
• Ensure compliance with safety regulations and policies, and maintain a clean, safe work environment using appropriate personal protective equipment.
• Manage and track maintenance supplies and equipment; order supplies, create purchase orders, and process invoices.
• Maintain accurate records of maintenance activities, repairs, and daily mechanical rounds.
• Use a computer, smartphone, and tablet for work-related tasks.
• Address resident concerns promptly and professionally, and interact courteously with contractors, vendors, and suppliers.
• Work with the property management team to identify and resolve maintenance issues.
• Lead and manage employees, schedule work, oversee vendors and contractors, and foster a positive team environment and morale.
• Monitor budgets and manage contracts.
• Manage capital improvements and renovations.

Benefits

• 40% housing discount, subject to standard credit and background approval for all occupants, with the opportunity to increase to 50% after two years of employment.
• 10% annual bonus potential.
• Paid time off and holidays, including 10 days of paid vacation accrued biweekly, six weeks of paid parental leave after one year of employment, 10 paid holidays annually, and up to three floating days.
• One hour of paid sick and safe time for every 30 hours worked.
• Biannual regional sales, service, and performance awards.
• $50 monthly cellphone stipend.
• $200 annual shoe and accessory allowance.
• Tuition assistance.
• Training, mentoring, and growth and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED