Apartment Service Manager

Stoa Group•Ensley, FL

4d•Onsite

About The Position

Stoa Group is seeking a full-time Service Manager to lead maintenance operations at The Flats at Ransley. The role combines hands-on maintenance work with team leadership. The Service Manager works alongside the maintenance team, serves as the community's technical expert, responds to service requests, manages vendors, and builds relationships with residents to help keep the property safe, attractive, and well-maintained. The Service Manager oversees and performs maintenance and repairs across HVAC, plumbing, electrical, appliances, carpentry, painting, and general building systems. The role includes training and guiding maintenance team members, managing vendor and contractor work, coordinating apartment turns, overseeing preventive maintenance, and conducting inspections of buildings, grounds, amenities, and common areas. The position also leads, coaches, and develops onsite maintenance staff and participates in a rotating on-call schedule for after-hours emergencies. Success in this role requires strong technical troubleshooting, customer service, communication, organization, problem-solving, accountability, and safety practices. The Service Manager is expected to lead by example, follow through on commitments, anticipate maintenance needs, and uphold Stoa Group's values of quality, schedule execution, and relationships.

Requirements

Five or more years of hands-on maintenance experience.
Current EPA Certification.
Supervisory experience leading onsite maintenance teams.
Strong working knowledge of HVAC, plumbing, electrical, appliance repair, carpentry, and general maintenance operations.
Availability to work a flexible schedule, including weekends.
Ability to participate in a rotating on-call schedule for after-hours emergencies.
Demonstrated computer proficiency, including word processing, calendar management, and property management software.
Valid driver's license and reliable transportation.

Nice To Haves

High school diploma or equivalent.
HVAC experience.
Certified Pool Operator (CPO) Certification.
Mold Certification.
Ability to earn and maintain future industry certifications as required by EPA, OSHA, and other industry standards.

Responsibilities

Oversee and perform maintenance and repairs involving HVAC, plumbing, electrical, appliances, carpentry, painting, and general building systems.
Serve as the community's technical expert and provide training and guidance to maintenance team members.
Ensure maintenance issues are resolved efficiently and according to company standards.
Manage vendor relationships and oversee contractor work to ensure quality service and timely completion.
Build positive relationships with residents through exceptional customer service and professional communication.
Respond promptly to service requests, prioritize maintenance needs, and communicate repair timelines, processes, and updates to residents.
Follow through on commitments and support residents throughout the service process.
Monitor vacancies and oversee apartment make-ready work, including painting, cleaning, repairs, and inspections.
Ensure vacant apartments are completed on schedule and ready for new residents.
Collaborate with community leadership to minimize vacancy downtime and maintain occupancy goals.
Implement and oversee preventive maintenance programs to extend equipment life and reduce costly repairs.
Conduct routine inspections of buildings, grounds, amenities, and common areas.
Maintain curb appeal and ensure the community meets company standards for cleanliness and safety.
Lead, coach, and develop onsite maintenance team members and foster teamwork, accountability, professionalism, and service excellence.
Participate in a rotating on-call schedule and respond to after-hours emergencies when needed.