Apartment Service Manager

Stoa Group•Baton Rouge, LA

6d•Onsite

About The Position

Stoa Group is seeking a full-time Service Manager to lead maintenance operations at The Waters at Millerville, a multifamily community. The manager works alongside the maintenance team, serves as the community’s technical expert, and helps ensure the property is safe, attractive, and well maintained. The role includes responding to service requests, managing vendors, and building strong relationships with residents. The Service Manager oversees and performs repairs across HVAC, plumbing, electrical, appliances, carpentry, painting, and general building systems. They lead and develop maintenance staff, coordinate apartment make-ready work, oversee preventive maintenance, conduct property inspections, and participate in a rotating on-call schedule for after-hours emergencies. Success in the role involves dependable resident service, strong technical and leadership skills, and a commitment to Stoa Group’s values of quality, schedule execution, and relationships.

Requirements

Five or more years of hands-on maintenance experience.
Current EPA Certification.
Supervisory experience leading onsite maintenance teams.
Strong working knowledge of HVAC, plumbing, electrical, appliance repair, carpentry, and general maintenance operations.
Availability to work a flexible schedule, including weekends.
Ability to participate in a rotating on-call schedule for after-hours emergencies.
Demonstrated proficiency with computers, including word processing, calendar management, and property management software.
Valid driver's license and reliable transportation.

Nice To Haves

High school diploma or equivalent.
HVAC experience.
Certified Pool Operator (CPO) Certification.
Mold Certification.
Ability to earn and maintain future industry certifications as required by EPA, OSHA, and other industry standards.

Responsibilities

Oversee and perform maintenance and repairs involving HVAC, plumbing, electrical, appliances, carpentry, painting, and general building systems.
Serve as the community’s technical expert and train and guide maintenance team members.
Ensure maintenance issues are resolved efficiently and according to company standards.
Manage vendor relationships and oversee contractor work for quality and timely completion.
Build positive resident relationships through exceptional customer service and professional communication.
Respond promptly to service requests and prioritize maintenance needs.
Communicate repair timelines, maintenance processes, and updates to residents, and follow through on commitments.
Monitor apartment vacancies and oversee make-ready work, including painting, cleaning, repairs, and inspections.
Ensure vacant apartments are completed on schedule and prepared for new residents.
Collaborate with community leadership to minimize vacancy downtime and maintain occupancy goals.
Implement and oversee preventive maintenance programs to extend equipment life and reduce costly repairs.
Inspect buildings, grounds, amenities, and common areas to proactively identify maintenance needs.
Maintain curb appeal and ensure the community meets standards for cleanliness and safety.
Lead, coach, and develop onsite maintenance team members.
Foster teamwork, accountability, professionalism, and service excellence.
Participate in a rotating on-call schedule and respond to after-hours emergencies when needed.