Apartment Service Manager

Stoa Group•Baton Rouge, LA

4d•Onsite

About The Position

Stoa Group is seeking a full-time Service Manager for The Waters at Millerville to lead maintenance operations at a multifamily community. The manager works alongside the maintenance team, serves as the community’s technical expert, and helps ensure the property remains safe, attractive, and well-maintained while building strong relationships with residents. The role oversees and performs maintenance and repairs across HVAC, plumbing, electrical, appliances, carpentry, painting, and general building systems. It also includes training and guiding maintenance staff, managing vendors and contractors, responding to resident service requests, overseeing apartment make-readies, and implementing preventive maintenance programs. The Service Manager leads and develops the onsite maintenance team and participates in a rotating on-call schedule for after-hours emergencies. Stoa Group develops, builds, and manages multifamily communities throughout the Gulf Coast and Southeast. The company describes its culture as focused on quality, schedule execution, and relationships, and offers opportunities to contribute to community performance and develop a long-term career.

Requirements

Five or more years of hands-on maintenance experience.
Current EPA Certification.
Supervisory experience leading onsite maintenance teams.
Strong working knowledge of HVAC, plumbing, electrical, appliance repair, carpentry, and general maintenance operations.
Availability to work a flexible schedule, including weekends.
Ability to participate in a rotating on-call schedule for after-hours emergencies.
Demonstrated proficiency with computers, including word processing, calendar management, and property management software.
Valid driver’s license and reliable transportation.
Applicants must be authorized to work in the United States.

Nice To Haves

High school diploma or equivalent.
HVAC experience.
Certified Pool Operator (CPO) Certification.
Mold Certification.
Ability to earn and maintain future industry certifications as required by EPA, OSHA, and other industry standards.

Responsibilities

Oversee and perform maintenance and repairs involving HVAC, plumbing, electrical systems, appliances, carpentry, painting, and general building systems.
Serve as the community’s technical expert and provide training and guidance to maintenance team members.
Ensure maintenance issues are resolved efficiently and according to company standards.
Manage vendor relationships and oversee contractor work for quality and timely completion.
Build positive relationships with residents through customer service and professional communication.
Respond promptly to service requests and prioritize maintenance needs to support resident satisfaction.
Communicate repair timelines, maintenance processes, and updates to residents, and follow through on commitments.
Monitor apartment vacancies and oversee make-ready work, including painting, cleaning, repairs, and inspections.
Ensure vacant apartments are completed on schedule and prepared for new residents.
Collaborate with community leadership to reduce vacancy downtime and maintain occupancy goals.
Implement and oversee preventive maintenance programs to extend equipment life and reduce costly repairs.
Conduct routine inspections of buildings, grounds, amenities, and common areas to identify maintenance needs.
Maintain curb appeal and ensure the community meets company cleanliness and safety standards.
Lead, coach, and develop onsite maintenance team members while fostering teamwork, accountability, professionalism, and service excellence.
Participate in a rotating on-call schedule and respond to after-hours emergencies when needed.