Apartment Service Manager

Stoa Group • Pensacola, FL

3d

About The Position

Stoa Group is seeking a full-time Service Manager to lead maintenance operations at The Flats at Ransley. The manager works alongside the maintenance team, serves as the community’s technical expert, and helps keep the property safe, attractive, and well-maintained while delivering a strong resident experience. The role oversees and performs maintenance and repairs, coordinates vendors and contractors, manages apartment turns, and implements preventive maintenance and asset-preservation practices. It also includes leading, coaching, and developing onsite maintenance staff and participating in a rotating on-call schedule for after-hours emergencies.

Requirements

• Five or more years of hands-on maintenance experience.
• Current EPA Certification.
• Supervisory experience leading onsite maintenance teams.
• Strong working knowledge of HVAC, plumbing, electrical systems, appliance repair, carpentry, and general maintenance operations.
• Availability to work a flexible schedule, including weekends.
• Ability to participate in a rotating on-call schedule for after-hours emergencies.
• Proficiency with computers, including word processing, calendar management, and property management software.
• Valid driver's license and reliable transportation.

Nice To Haves

• High school diploma or equivalent.
• HVAC experience.
• Certified Pool Operator (CPO) Certification.
• Mold Certification.
• Ability to earn and maintain future industry certifications as required by EPA, OSHA, and other industry standards.

Responsibilities

• Oversee and perform maintenance and repairs involving HVAC, plumbing, electrical systems, appliances, carpentry, painting, and general building systems.
• Provide technical guidance and training to maintenance team members and ensure issues are resolved efficiently and to company standards.
• Manage vendor relationships and oversee contractor work for quality and timely completion.
• Build positive resident relationships through professional communication and exceptional customer service.
• Respond promptly to service requests, prioritize maintenance needs, communicate repair timelines and updates, and follow through on commitments.
• Monitor vacancies and oversee apartment make-ready work, including painting, cleaning, repairs, and inspections.
• Ensure vacant apartments are completed on schedule and collaborate with community leadership to minimize vacancy downtime and support occupancy goals.
• Implement and oversee preventive maintenance programs to extend equipment life and reduce costly repairs.
• Inspect buildings, grounds, amenities, and common areas to identify maintenance needs proactively.
• Maintain curb appeal and community standards for cleanliness and safety.
• Lead, coach, and develop onsite maintenance team members and foster teamwork, accountability, professionalism, and service excellence.
• Participate in a rotating on-call schedule and respond to after-hours emergencies when needed.

Benefits

• Retirement plan with company match.
• Paid time off and paid holidays.
• 100% employer-paid health insurance for employees.
• Dental and vision insurance.
• Employee rental discount.
• Professional development opportunities.
• Career growth opportunities.
• Collaborative and values-driven culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed