Apartment Service Manager

Windsor Communities • Plano, TX

11d • $58,302 - $72,883 • Onsite

About The Position

The Apartment Service Manager is responsible for maintenance operations at Windsor Metro West, a 400-unit, mid-rise apartment community in Plano, Texas. The role includes completing and assigning work orders, maintaining apartments and property amenities, preparing vacant units, performing preventive maintenance, responding to emergency calls, managing supplies and records, and providing professional service to residents and vendors. The manager also leads the maintenance team, coordinates vendors and contractors, and supports budget monitoring and contract management. Weekend work and participation in an after-hours on-call rotation are required.

Requirements

• High school diploma or GED.
• At least 5 years of experience in apartment maintenance or a related field.
• At least 2 years of supervisory or leadership experience.
• Experience with budget monitoring and contract management.
• Experience ordering supplies, creating purchase orders, and processing invoices.
• Experience managing, scheduling, and overseeing vendors, contractors, and suppliers.
• Proficiency with hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Ability to use smart devices and property management software.
• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, and climb stairs or ladders for extended periods.
• Comfort working in various weather conditions and environments.
• Weekend work and participation in an after-hours on-call rotation are required.

Nice To Haves

• Technical training or certifications in relevant fields such as HVAC, plumbing, or electrical.
• EPA Type II certification, or ability to obtain certification within 90 days of the start date.
• CPO (Certified Pool Operator) certification, or ability to obtain certification within 90 days of the start date.

Responsibilities

• Perform routine plumbing, electrical, HVAC, carpentry, and appliance repairs, and maintain the property's curb appeal, pool, spa, and fountains.
• Complete work orders efficiently, close them within 24 hours, and assign them to team members as needed using HappyCo.
• Prepare vacant units for new residents, including painting, cleaning, and repairs, and coordinate the make-ready process with vendors and contractors.
• Respond to emergency maintenance requests and after-hours calls as part of an on-call rotation.
• Conduct regular inspections and preventive maintenance on equipment and systems, including HVAC, plumbing, electrical, and Fire & Life Safety systems.
• Ensure compliance with safety regulations and policies and maintain a clean, safe work environment using appropriate PPE.
• Manage and track maintenance inventory, order supplies, create purchase orders, and process invoices.
• Maintain accurate records of maintenance activities, repairs, and daily mechanical rounds using a computer, smartphone, and tablet.
• Address residents' concerns promptly and professionally, and interact professionally with contractors, vendors, and suppliers.
• Work with the property management team to identify and resolve maintenance issues.
• Lead and manage employees, schedule work, and oversee vendors, contractors, and suppliers.
• Promote a positive team environment and strong morale, and serve as a positive role model.
• Monitor budgets and manage contracts.

Benefits

• 40% housing discount, subject to standard credit and background approval for all occupants, with the opportunity to increase to 50% after two years of employment.
• Average annual bonus potential of 10%.
• Paid time off and holidays, including 10 days of paid vacation accrued bi-weekly, 10 paid holidays annually, and up to 3 floating days.
• One hour of paid sick and safe time for every 30 hours worked.
• Six weeks of paid parental leave after one year of employment.
• Bi-annual regional sales, service, and performance awards.
• Cellphone stipend of $50 per month.
• Annual shoe/accessory allowance.
• Tuition assistance.
• Training, mentoring, and growth and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED