Customer Service Manager
About The Position
Kwik Trip is seeking an energetic, outgoing, and positive Shift Manager to help make a difference in the communities it serves. Shift Managers delegate tasks, train coworkers, resolve customer complaints, troubleshoot register or transaction issues, model excellent customer service, and help the team achieve daily goals. They also assist with merchandising and ensure customers receive the highest quality of service each day. Kwik Trip describes itself as a family-owned Midwest company operating since 1965. The company emphasizes treating guests and coworkers like family and sharing 40% of pre-tax profits with coworkers. It offers career paths in retail leadership, the Support Center, and production and distribution facilities; many Shift Managers have developed skills to take on new challenges and leadership roles.
Requirements
- Great people skills.
- Enjoy working in a fast-paced environment.
- Ability to solve problems and shift priorities quickly.
- Desire to help others.
- At least 6 months of retail experience, including customer service and money handling.
- Ability to lift up to 50 pounds and walk or stand for up to 8–10 hours per day.
Responsibilities
- Delegate tasks and train coworkers.
- Resolve customer complaints.
- Troubleshoot register or transaction issues.
- Set an example for excellent customer service.
- Ensure the team focuses on achieving daily goals.
- Assist with merchandising.
- Ensure the highest quality of customer service is provided daily.
- Maintain a clean and inviting store.
- Motivate others to complete tasks and meet goals.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Bonuses ranging from 8–12% of each coworker's gross annual wage, depending on company profitability
- Coworkers receive 40% of pre-tax profits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
