Service Manager

Hy-Vee, Inc. • Cherokee, IA

15d • Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and assists wherever needed. The Service Manager reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. A high school diploma or equivalent experience is required; two or more years of similar or related work experience is preferred. Applicants must be at least 18. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent experience required.
• Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
• Ability to accurately perform arithmetic involving fractions, decimals, and percentages.
• Ability to interview for basic information, clearly guide and direct people, follow technical manuals, and maintain frequent contact with customers and employees.
• Ability to lead and develop a team and build a collaborative, customer-focused store culture.
• Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.
• Complete a pre-employment drug screen successfully.

Nice To Haves

• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service and make each customer visit a positive experience.
• Promote positive employee relations and a store culture of friendliness, teamwork, and accountability.
• Prepare and adjust work schedules, assign duties, and follow up to ensure work is completed properly and on time.
• Supervise and coordinate employees across store areas in the Department Manager’s absence, or perform work at any job level as needed.
• Ensure customer service standards throughout the store and address customer issues promptly and professionally.
• Train employees in store policies, department procedures, and job duties, and provide ongoing education about updates.
• Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
• Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
• Order merchandise, verify deliveries and product quality, and report discrepancies.
• Determine locations for advertisements and promotional displays and ensure product quality and quantities meet customer and store needs.
• Compile, store, retrieve, and interpret managerial information, including sales and inventory reports and advertising and display projections.
• Review personnel records for accuracy and completeness and understand basic payroll-system operations.
• Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
• Recommend cost-reduction programs and changes to merchandise assortments and shelf allocation.
• Handle confidential information, including pricing, sales and profit-and-loss reports, and employee wages, discreetly.
• Follow Hy-Vee policies and store guidelines, and report to work as scheduled and on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED