Service Operations Manager
RDO Equipment Co. • Bismarck, ND14d
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Service Operations Manager
RDO Equipment Co.•Bismarck, ND
About The Position
At RDO Equipment Co., the Service Operations Manager leads service teams, strengthens customer relationships, and oversees the systems and processes that support day-to-day operations. The role is based with the Bismarck team, which supplies and services heavy equipment from manufacturers including John Deere, Wirtgen, and Vermeer for industries such as mining, construction, and oil and gas. The position focuses on efficient and profitable service operations, team development, workflow management, customer satisfaction, safety, and a workplace aligned with company values.
Requirements
- Leadership experience, including leading leaders, supporting teams, and holding people accountable.
- A customer-focused mindset and commitment to delivering a strong customer experience and building trusted relationships.
- Confidence using computers and systems, and ability to learn new tools quickly.
- Valid work authorization and ability to work in the United States without company sponsorship.
Nice To Haves
- Familiarity with the industry; industry experience is a plus but not required.
Responsibilities
- Oversee service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
- Coach and support Service Managers to improve performance and growth.
- Manage scheduling, work orders, and operational tools to meet workflow and financial goals.
- Meet proactively with customers to ensure satisfaction, build trust, and support business growth.
- Lead safety efforts and foster an engaged, accountable work environment aligned with company values.
Benefits
- Competitive compensation of $80,000–$110,000 per year.
- 32% bonus potential.
- Comprehensive benefits package.
- Training and development.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
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