Service Manager-Industrial Equipment Rentals

REIC Rentals LLC•Edmond, KS

About The Position

The Service Manager leads field and shop service operations for REIC Rentals’ Oklahoma City team. Reporting to the Operations Manager, this hands-on leader oversees technician assignments, shop readiness, equipment maintenance, and customer service. The role balances operational efficiency, team development, technical quality, safety, and customer satisfaction in a fast-paced environment. It also supports cross-functional teams and requires domestic and international travel as needed.

Requirements

Professional experience in the equipment rental industry, commercial climate control and power equipment, or a related field.
At least 5 years of technical or field service experience, including leadership or supervisory roles in HVAC and/or the heavy equipment rental industry.
Strong mechanical aptitude and understanding of equipment maintenance and repair.
Experience conducting monthly safety meetings and DOT inspections.
Proficiency with Microsoft Office Suite and business systems such as inventory, work order, or ERP tools.
A demonstrated ability to coach teams, drive results, and deliver excellent customer service.
Strong communication, interpersonal, written, and verbal skills.
Organized and proactive, able to manage multiple priorities in a fast-paced environment.
Detail-oriented and adaptable, with the ability to balance quality, deadlines, and customer satisfaction.
Valid driver's license and passport for international travel.
Ability to lift up to 35 pounds and work in shop and field environments as needed.

Nice To Haves

Associate degree or technical certification, or equivalent experience.

Responsibilities

Lead, schedule, and coordinate daily service technician assignments for efficient and timely deployment.
Prepare and submit safety incident and near-miss reports within 24 hours and track corrective actions through completion.
Lead monthly technician safety meetings and toolbox talks, documenting attendance, topics, and follow-ups.
Manage the truck fleet and ensure monthly safety meetings and DOT inspections are completed correctly.
Provide first-line technical support for troubleshooting and equipment issues.
Maintain a safe, organized, and functional shop environment.
Ensure technicians are trained and follow safety and quality procedures.
Oversee fleet maintenance, service documentation, and work order completion using company systems.
Manage work assignments to meet operational goals, including on-time service and equipment readiness.
Collaborate with the Technical Services Director to identify and resolve field equipment issues.
Coach and mentor technicians to develop technical skills, teamwork, and customer service.
Review, approve, and close service orders and purchase requisitions within authority limits.
Promote company policies, cost controls, and performance metrics that support profitability.
Ensure deployed equipment meets operational standards and is ready for service.
Drive process improvements in efficiency, safety, and service delivery.
Represent the company professionally and provide excellent customer experiences.
Support cross-functional teams and travel domestically and internationally as needed.