Rentals Coordinator - Heavy Industrial Equipment

Federal Signal Openings•Leeds, AL

About The Position

The Rentals Coordinator helps plan and execute the daily operations and sales of the rental center. The role builds customer relationships, identifies and develops prospective and current customers with Sales Managers, determines appropriate rental equipment, and processes rental and sales contracts and credit memos. It also supports inventory control and coordinates with the service department to prepare rental, sales, and demonstration equipment. The coordinator explains product benefits in relation to customer needs and learns about competitors to improve the rental center’s service. The role requires answering calls on a company-provided cell phone outside working hours and traveling 15%.

Requirements

At least 1 year of customer service experience in a heavy equipment or machinery environment.
At least 1 year of sales experience in an equipment or parts environment.
Ability to tow non-commercial trailer-mounted equipment behind a ¾- or 1-ton truck.
Ability to safely operate a forklift to maneuver and load equipment on trucks.
Hands-on mechanical aptitude.
Proficiency in MS Word, Excel, Outlook, and JDEdwards (Oracle-based).
Ability to work in a fast-paced environment with initiative and drive under tight timescales and pressure while maintaining attention to detail and quality.
Excellent oral and written communication skills.
Valid driver’s license.
Willingness and ability to answer calls on the company-provided cell phone outside working hours.
Willingness and ability to travel 15%.

Responsibilities

Help plan and execute the rental center’s daily operations and sales.
Develop and maintain customer relationships to encourage repeat business.
Work with Sales Managers to identify and build relationships with prospective and current customers.
Assess customer needs and coordinate appropriate rental equipment.
Process rental contracts, sales contracts, and credit memos for rental center customers.
Assist with inventory control of parts and fleet assets.
Coordinate with the service department to prepare rental, sales, and demonstration equipment.
Explain product benefits persuasively to prospective customers by phone or in person, based on their needs.
Learn about competitors to improve the rental center’s ability to meet customer needs.
Answer calls on the company-provided cell phone outside working hours.
Travel 15%.
Perform other duties, assignments, and special projects as required.