HVAC Install Manager
About The Position
Total Comfort Services, part of Seacoast Service Partners, is seeking an experienced HVAC Service Manager to lead service and maintenance technicians, provide technical guidance, and oversee daily department performance. The position combines hands-on HVAC expertise with team development, customer service, and operational management to deliver quality work and support profitable growth. The manager coordinates workloads, supports troubleshooting and complex HVAC issues, inspects completed work, develops technician training, conducts performance evaluations and team meetings, and supports recruiting and onboarding. The role also resolves customer concerns, promotes appropriate service and replacement opportunities, monitors department productivity and costs, reviews records, coordinates inventory and vehicle needs, and helps ensure compliance with codes, safety standards, and company procedures. The position is based in Ormond Beach, Florida, and is full-time and in person. It reports to the General Manager / Operations Manager. Compensation includes a competitive base salary based on experience and qualifications.
Requirements
- Strong HVAC technical experience, including installation, troubleshooting, repair, and maintenance.
- Demonstrated ability to lead, coach, train, and evaluate technicians.
- Strong understanding of applicable HVAC codes and safe work practices.
- Excellent organizational, written, and verbal communication skills.
- Ability to resolve customer complaints and handle employee concerns professionally.
- Experience coordinating service workloads, inventory, and operational priorities.
- Ability to review invoices, labor records, material costs, and department performance reports.
- Proficiency with service software, electronic tools, and basic computer applications.
- Valid driver’s license and ability to maintain eligibility to operate a company vehicle.
- Ability to pass a background check and pre-employment drug screening.
Nice To Haves
- Previous HVAC service management or field supervision experience.
- Experience coordinating NATE or manufacturer-specific technical training.
- Experience supporting service agreement programs and technician sales development.
- Experience working across service, installation, sales, warehouse, and administrative teams.
Responsibilities
- Lead service and maintenance technicians, coordinate daily workloads, and keep scheduled calls and backlogs current.
- Provide technical troubleshooting support and assist the Sales and Installation Departments with complex HVAC questions, equipment startup, and service issues.
- Inspect selected completed service and installation jobs for workmanship, efficiency, proper procedures, and customer satisfaction.
- Develop technician training plans, coordinate NATE and manufacturer training and testing, and report quarterly on training and certification progress.
- Conduct semiannual technician performance evaluations and hold team meetings at least monthly to review results, address challenges, and recognize achievements.
- Support recruiting, initial interviews, hiring, and onboarding in coordination with management and company screening procedures.
- Resolve customer concerns professionally and coach technicians on clear communication and service recommendations.
- Promote appropriate repairs, replacement opportunities, lead generation, and Energy Savings Agreements based on customer needs.
- Monitor department productivity, labor utilization, travel time, and costs; review performance and job records with the General Manager weekly.
- Review service invoices, technician time records, and material and equipment documentation for accuracy and completeness.
- Coordinate parts needs with the Parts Coordinator, verify truck inventory monthly, and oversee proper storage and use of equipment and materials.
- Coordinate vehicle maintenance with Fleet Maintenance and monitor fuel usage, GPS activity, and vehicle condition.
- Maintain technical reference materials, share manufacturer updates, and ensure compliance with applicable codes, safety standards, and company procedures.
- Help technicians use required software and electronic tools, and work across departments to keep jobs moving efficiently.
Benefits
- Competitive base salary based on experience and qualifications.
- Company vehicle for business use.
- Paid time off in accordance with company policy.
- Ongoing technical and leadership development.
- Opportunities for growth within Seacoast Service Partners. The company describes these as growth opportunities, not a specific enumerated benefit.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
