Service Manager
Beztak • Murfreesboro, TN14d
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Service Manager
Beztak•Murfreesboro, TN
About The Position
Arbor Brook is seeking a dedicated and experienced Service Manager to oversee the daily operations of its service department in Murfreesboro, Tennessee. The role focuses on maintaining high customer satisfaction, efficient workflow, and effective team management.
Requirements
- Proven experience in a service management role or similar position.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to handle multiple tasks and prioritize effectively.
- Problem-solving skills with a customer-focused approach.
- High school diploma or equivalent.
Nice To Haves
- Familiarity with service management software and tools.
- Additional relevant certifications.
Responsibilities
- Manage and supervise the service team to ensure timely, high-quality service delivery.
- Coordinate service schedules and workflow to maximize efficiency and customer satisfaction.
- Handle customer inquiries, complaints, and service issues professionally and promptly.
- Maintain accurate records of service activities, parts inventory, and customer interactions.
- Train, mentor, and evaluate service staff to promote continuous improvement and professional development.
- Collaborate with other departments to support seamless service operations and customer experience.
- Monitor service department performance metrics and implement improvements as needed.
- Ensure compliance with company policies, safety regulations, and industry standards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
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