Service Manager (Pump, Power & HVAC)
About The Position
EquipmentShare is hiring a Service Manager at its Advanced Solutions rental facility in Newark, California. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses the company’s technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose equipment issues. The role uses real-time information and data covering many makes and models to identify root causes and corrective actions. The position coordinates and supervises the quality of work performed by equipment mechanics and service personnel, schedules repairs for customer- and company-owned rental equipment, and maintains customer relationships. The Service Manager responds to customer inquiries and concerns, supports employee training and development, and helps maintain a safe work environment. Other duties may be assigned as needed. The schedule is Monday through Friday, 7:00 AM to 5:00 PM. The listed annual salary range is $75,000 to $105,000; final compensation may vary based on factors including experience and location. Employment is contingent on passing a background check, and this safety-sensitive role requires passing a 10-panel drug screen.
Requirements
- Industry knowledge in the rental industry or a related construction field.
- Ideally, three years of maintenance and service experience.
- Strong interpersonal and problem-solving skills.
- Ability to adapt to a fast-paced, growing company and learn about and stay up to date on EquipmentShare products and services.
- Ability to work competitively in a team-oriented environment.
- Strong customer service, teamwork, and verbal and written communication skills.
- High school diploma.
- Experience leading maintenance teams.
- Valid driver's license with an acceptable driving record.
- Must be at least 21 years old to operate a company vehicle.
- Ability to move, stand, stoop, and bend freely and lift up to 50 pounds at times.
- Must pass a 10-panel drug screen; employment is also contingent on passing a background check.
Nice To Haves
- Trade school certificate preferred.
- Experience in field service, maintenance, and repair preferred.
- Preference given to applicants with experience and/or a background in the construction industry.
Responsibilities
- Coordinate and supervise the quality performance of equipment mechanics and service personnel.
- Schedule repairs for customer- and company-owned rental equipment.
- Use company technology to create, assign, and monitor work orders, track service intervals, order parts, and diagnose equipment issues.
- Maintain and nurture customer relationships to support customer satisfaction and keep customers informed about ways EquipmentShare can help their businesses.
- Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
- Train and develop employees and maintain a safe work environment.
- Perform other duties as assigned.
Benefits
- Company Profit Sharing Plan.
- Company-provided truck.
- Full medical, dental, and vision coverage for full-time employees.
- 401(k) with company match.
- Generous paid time off and paid holidays.
- Gym membership stipend and wellness programs.
- Annual tool and boot reimbursements for applicable jobs.
- Company events, food truck nights, and monthly team dinners.
- 16 hours of paid volunteer time per year.
- Career advancement, leadership training, and professional development opportunities.
- Access to industry-leading diagnostic tools.
- Monthly family dinner night.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
