Service Manager

Vail Resorts•Keystone, FL

14d•Hybrid

About The Position

The Catering and Conference Services Manager plans and services groups and weddings at Breckenridge Resort and Keystone Resort. The role delivers an extraordinary customer experience for guests and internal stakeholders through empathy, listening skills, and product knowledge. The manager maximizes food and beverage revenue, coordinates with resort departments and outside vendors, and ensures group leaders and clients are comfortable and informed throughout their events. The position is year-round and full-time. Major functions may take place in the evenings and on weekends, and attendance at assigned functions is required.

Requirements

Two years of conference or catering services management experience, including weddings.
Two years of hotel or lodging experience.
Two years of experience managing staff at a supervisory level.
Proficiency with Microsoft Office Suite, including Outlook, Excel, and PowerPoint, and SharePoint.
Proficiency in spoken and written English.
Flexibility to travel within the resort as needed; transportation is the employee's responsibility.
A phone is required for client-facing roles; candidates must use the company phone plan or provide a business phone solution.

Nice To Haves

Four-year bachelor's degree preferred; a hospitality degree is preferred.
Experience with Delphi.FDC; training may be provided to the right candidate.
Excellent organization and communication skills.
Ability to consistently manage multiple priorities.
Proven success in a similar role and environment.
Ability to build solid relationships and partner with others to create results.
Ability to influence and work with a wide range of stakeholders.
Flexible schedule based on business needs.
Commitment to diversity and building teams with diverse thoughts, perspectives, and expressions.
Pride and attention to detail.
Empathy toward customers and colleagues.

Responsibilities

Maximize resort food and beverage revenue through product knowledge, selling skills, and client upselling.
Maintain in-depth knowledge of resort facilities and outside vendors, including capabilities, procedures, policies, and pricing relevant to group functions.
Maintain professional working relationships with food and beverage managers, resort departments, and outside vendors.
Service groups according to business levels.
Work with clients to plan functions professionally and maintain contact while clients are on site to resolve requests or problems.
Monitor collection of pre-payment for all groups before arrival.
Keep clients informed about timelines for Banquet Event Orders to be completed, signed, and returned 45 days before arrival, for distribution no later than two weeks before arrival.
Develop and maintain professional relationships with clients, resort departments, and vendors while maximizing profitability and guest service.
Ensure group leaders are comfortable with the resort and understand its products, personnel, and responsibilities.
Work all major functions as assigned by the Director or Associate Director of Catering and Conference Services, including events in the evenings and on weekends.
Contribute to a strong team culture and an enterprise-wide culture of leadership.

Benefits

Flexible Time Off (United States)
Mental Health Resources
Employee Assistance Program
Epic Promise tuition grant program for U.S.-based employees
Free employee ski passes
Discounted lift tickets for friends and family
Free ski lessons
Employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Training and professional development
Health insurance, including medical, dental, and vision plans, for eligible employees
Free ski passes for dependents
Critical illness and accident plans