Service Manager

Hy-Vee•Cedar Rapids, IA

14d

About The Position

The Service Manager provides prompt, efficient, and friendly customer service and ensures customer needs are met. The role supervises and coordinates employee activities across the store, or performs work at all job levels. It is accountable to the District Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. All positions other than those listed above or designated by the Store Director report to this role. The Service Manager leads by example, promotes positive employee relations, plans schedules and assignments, follows up on work, trains employees, and helps maintain a safe and healthy environment. The position addresses customer issues, supports store operations, monitors merchandise and promotional displays, and handles managerial data and related administrative responsibilities. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school education or equivalent experience.
Ability to solve practical problems involving varied circumstances with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview people to obtain basic information, guide people by providing basic direction, and follow technical manuals.
Ability to work with increased contact with people.
Ability to perform medium physical work: exert up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to meet the visual requirements of the role, including vision at near and far distances, depth perception, color vision, and field of vision, with or without correction.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is a condition of employment.
Night and weekend shifts are required.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, efficient, friendly, and courteous customer service throughout the store; address customer concerns and help customers locate, reach, or move products.
Promote a friendly atmosphere by greeting customers, learning their names when possible, and encouraging employees to engage with customers.
Answer customer telephone calls promptly and provide helpful service.
Act as a leader and role model while maintaining positive employee relations.
Plan, prepare, and adjust work schedules; assign employees to duties and ensure work is completed properly and on time.
Supervise and coordinate employee activities in all areas of the store in Department Managers' absence, or perform work at all job levels.
Learn to formulate merchandise pricing philosophies in accordance with Store Director guidelines.
Evaluate employee performance and recommend personnel actions, including promotion, transfer, or dismissal.
Train employees in safety procedures, store policies, department procedures, and job duties; enforce safe work practices and complete accident and injury reports as required.
Compile, store, retrieve, and understand managerial data, including sales, inventory, and advertising and display projections and actuals.
Order merchandise, verify deliveries and quality, compare deliveries with orders, and report discrepancies.
Ensure employees comply with established policies, laws, security requirements, sales procedures, and record-keeping practices.
Determine ad and promotional display locations and ensure product quality and quantities meet customer needs, store demands, and profitability goals.
Help employees resolve problems affecting job performance and understanding of established policies and procedures.
Explain store services to prospective personal and business account customers to generate additional business.
Understand basic store accounting and maintain department and company standards for personal hygiene and dress.
Report to work as scheduled and on time and adhere to company policies and store guidelines.
Assess employee motivation needs and provide an appropriate work environment.
Stay current on market trends, competitors, products, equipment, and merchandising techniques.
Provide ongoing education to employees about new or updated company and store policies, procedures, and job duties.
Handle cash registers and sell or issue merchandise to employees, customers, or authorized personnel.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocation.
Review personnel records for completeness, accuracy, and timeliness and understand basic payroll processes.
Assist in other store areas and perform other job-related duties and special projects as required.