Service Manager

Birchstone•Arlington, TX

14d

About The Position

The Service Manager oversees physical operations and maintenance work at an assigned Birchstone community. The role implements regular and preventative maintenance programs, conducts apartment and grounds inspections, trains and evaluates service team staff, ensures timely completion of service requests, provides technical assistance, and oversees special projects, including capital improvements. The position is expected to perform essential duties satisfactorily; reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma or equivalent.
At least three years of maintenance work experience, including at least three years supervising maintenance teams.
In-depth knowledge and experience in drywall, electrical, carpentry, flooring, plumbing, painting, appliances, HVAC, and lock changes.
HVAC Type 1 and Type 2 certifications.
Certified Pool Operator certification; this may be obtained within 90 days of employment at Birchstone.
Effective written and verbal communication skills.
Leadership skills and the ability to develop, train, and motivate others; strong interpersonal skills.
Ability to work independently and as part of a team.
Problem-solving and troubleshooting ability, including devising creative solutions.
Time management skills and ability to work under pressure and meet deadlines.
Ability to manage multiple projects, prioritize tasks, and delegate when appropriate.
Strong organizational and planning skills and attention to detail.
Working knowledge of OSHA regulations and city, state, and federal codes.
Strong analytical skills.
Proficiency with Microsoft Office Suite or related software and general computer skills.
Proficiency with, or ability to quickly learn, Entrata and/or other property management and maintenance software.
Ability to work varying hours and promptly respond to emergencies.
Valid driver’s license.

Nice To Haves

At least two years of multi-family property maintenance experience.
Experience with capital improvement projects and remodeling.
Certified Apartment Maintenance Technician (CAMT) certification.
Bilingual ability in English and Spanish.

Responsibilities

Implement and manage Birchstone’s regular and preventative maintenance programs, standards, and initiatives.
Oversee community physical operations and maintenance to ensure code compliance, improve efficiency, and reduce costs.
Inspect the community exterior, offices, amenities, common areas, and apartments for compliance with maintenance and safety standards; document findings and prioritize action plans.
Prepare the community for third-party inspections and attend those inspections.
Receive, manage, schedule, and complete service requests and apartment make-readies; ensure technicians and porters complete assigned requests on time.
Ensure apartment turns stay within budget and meet the five-business-day make-ready timeframe.
Complete and submit maintenance reports accurately and on time.
Promote safety and keep the Safety Data Sheet manual up to date.
Maintain an inventory of tools, equipment, and supplies, and coordinate replenishment with the Property Manager and Regional Maintenance Director.
Create purchase orders and submit them to the Regional Maintenance Director and Property Manager for approval.
Collaborate with the Regional Maintenance Director and Property Manager on supply and capital improvement budgets.
Assist the Regional Maintenance Director with site-based facility licenses as needed.
Assist with implementation and monitoring of corporate and area- or region-specific initiatives.
Assist with contract specifications, bids, and bid processes; directly supervise in-house and vendor maintenance work, and accompany vendors on occupied-apartment service calls when necessary.
Support special projects and assignments, including capital improvement projects.
Hire, onboard, and train Service Technicians and porters; coach, develop, and evaluate direct reports.
Hold regular meetings with Service Technicians and porters and serve as a maintenance resource for community team members.
Perform other duties as assigned.