Service Manager
About The Position
EquipmentShare is hiring a Service Manager for its rental facility in Smyrna, Tennessee. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare technology to create, assign, and monitor work orders, track service intervals, order parts, and diagnose equipment issues. The role coordinates repair work for customer- and company-owned rental equipment, oversees service quality, supports customer satisfaction, and develops employees while maintaining a safe work environment. The schedule is Monday through Friday, 7:00 AM to 5:00 PM. Employment is contingent on passing a background check; this safety-sensitive position also requires passing a 10-panel drug screen. Candidates must be at least 21 to operate a company vehicle and have a valid driver's license with an acceptable driving record.
Requirements
- Industry knowledge in the rental industry or a related construction field.
- Strong interpersonal and problem-solving skills.
- Ability to adapt to a fast-paced, growing company and quickly learn and stay current on EquipmentShare products and services.
- Ability to compete while thriving in a team-oriented environment.
- Superior customer service, teamwork, and verbal and written communication skills.
- High school diploma.
- Valid driver's license with an acceptable driving record.
- Must be at least 21 years old to operate a company vehicle.
- Ability to move, stand, stoop, and bend freely.
- Ability to lift up to 50 pounds at times.
- Pass a 10-panel drug screen for this safety-sensitive position.
- Pass a background check as a condition of employment.
Nice To Haves
- Ideally, three years of maintenance and service experience.
- Trade school certificate preferred.
- Experience in field service, maintenance, and repair preferred.
- Experience leading maintenance teams.
- Construction industry experience or background preferred.
Responsibilities
- Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
- Use company technology to create, assign, and monitor work orders, track machine service intervals, order parts, and help diagnose issues.
- Coordinate and supervise the quality performance of equipment mechanics and service personnel.
- Schedule repairs for customer- and company-owned rental equipment.
- Maintain and nurture customer relationships, support customer satisfaction, and keep customers informed about additional ways EquipmentShare can support their businesses.
- Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
- Train and develop employees and maintain a safe work environment.
- Perform other duties as assigned.
Benefits
- Monthly family dinner night.
- Base salary plus Company Profit Sharing Plan.
- Company-provided truck.
- Full medical, dental, and vision coverage for full-time employees.
- 401(k) with company match.
- Generous PTO and paid holidays.
- Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
- Annual tool and boot reimbursements for applicable jobs.
- Company events, food truck nights, and monthly team dinners.
- 16 hours of paid volunteer time per year.
- Career advancement, leadership training, and professional development opportunities.
- Access to industry-leading diagnostic tools.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
