Customer Service - Self Storage Manager

Public Storage • Mission, TX

12d

About The Position

Public Storage is hiring a Customer Service - Self Storage Manager to work independently across multiple properties, both indoors and outdoors. The role involves helping customers assess their storage needs, recommending storage solutions, and selling packing and moving supplies. Managers inspect storage units, audit cash drawers, make bank deposits, and contact customers about payments, including reminder and collection calls. The position also includes cleaning and daily maintenance of facilities and grounds. Employees may work flexible, full-time schedules between 9:30 a.m. and 6 p.m., with weekend hours until 5 p.m. Full-time benefits eligibility requires working an average of 20 or more hours.

Requirements

• Experience in a customer-service-centered sales environment, such as retail, restaurants, fast food, or another service-based company.
• Valid driver’s license.
• Use of a personal vehicle to travel between work locations and/or conduct work-related business.
• Ability to transport, lift, or move items weighing up to 35 pounds.
• Ability to walk around facilities, climb stairs, and open large doors; the role may involve spending up to 50% of the time outdoors.

Responsibilities

• Assess customers’ storage needs and recommend suitable options.
• Sell packing and moving supplies.
• Inspect storage units daily to confirm inventory and availability and ensure spaces are ready to rent.
• Audit cash drawers and make bank deposits.
• Help customers keep their payments current, including making reminder and collection calls when required.
• Clean and maintain interior areas and exterior grounds, including sweeping and mopping and keeping the property free of debris.
• Travel between work locations and conduct other work-related business using a personal vehicle.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and sick time
• Flexible spending account
• Company-paid life and accidental death insurance
• Exclusive vendor discounts
• Mileage reimbursement for travel between properties or other work-related tasks
• On-site company housing at many locations, subject to performance and tenure eligibility
• Opportunity to earn performance-based bonuses

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed