Business Manager

InterDent Service Corporation • Santa Rosa, CA

14d • $25 - $30 • Onsite

About The Position

At Gentle Dental, the Business Manager is responsible for ensuring the dental office runs smoothly and supports exceptional patient service, a positive team culture, and overall office performance. The role partners with a Director of Operations and an Area Clinical Director.

The Business Manager oversees non-clinical staff and office operations, including scheduling, payroll-related administration, cash handling, patient payments, insurance processes, patient concerns, and performance reporting. The role also supports compliance with applicable laws, safety regulations, and company policies and may provide backup for front-office duties.

Requirements

• Excellent verbal and written communication skills.
• Computer literacy.

Nice To Haves

• Previous dental or healthcare management experience is preferred but not required.
• QSI or Denticon experience is a plus.

Responsibilities

• Maintain an office environment that supports optimal patient care and customer service.
• Directly supervise the office team, including selecting and training non-clinical team members, monitoring hours, approving timesheets, and ensuring compliance with licensing and training requirements.
• Evaluate office production and procedures and identify ways to improve operational efficiency, patient retention, and profitability.
• Organize office operations and procedures, including bookkeeping, invoice processing, cash control, payroll preparation, and other administrative duties.
• Coordinate daily office operations, schedule appropriate staffing to support providers, conduct daily team huddles, and monitor and adjust office flow.
• Collect current and past-due patient payments in accordance with the company’s Cash Handling Policy.
• Review production reports and communicate results to help ensure the office meets or exceeds its monthly budget.
• Provide backup for front-office duties as needed, including scheduling and confirming appointments, answering calls and patient questions, entering and presenting treatment plans, submitting accurate insurance claims, and collecting patient balances.
• Address patient complaints promptly and compassionately, including escalated complaints.
• Maintain expertise in the insurance plans accepted by the company, including their limitations and exclusions.
• Recruit, retain, and terminate staff, and work with HR to assess, investigate, and resolve employee issues.
• Maintain advanced knowledge of software systems to compile, store, and retrieve data for managerial reporting.
• Ensure compliance with relevant state dental laws, health and safety regulations, and office and company policies and procedures.
• Perform other duties as assigned or necessary to support the office or company.

Benefits

• Employee Assistance Program
• Medical and pharmacy coverage, dental coverage, and vision coverage for employees and their families
• Basic life, AD&D, and long-term disability insurance
• Six paid holidays and two paid floating holidays
• PTO (80 hours per year for hourly employees)
• 401(k) plan and deferred compensation plan
• CE credits
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed