Manager, Retail & Delivery - Knightdale Service Center

Rivian•Knightdale, NC

10d•Onsite

About The Position

Rivian is seeking a dynamic, results-oriented Retail and Delivery Manager to lead field sales and daily operations at the Knightdale Service Center in Knightdale, North Carolina. The manager owns the customer journey from initial engagement through vehicle delivery, overseeing sales execution, logistics, and last-mile delivery. The role drives team productivity and accountability and ensures performance goals are met across daily, weekly, monthly, quarterly, and yearly metrics. The manager is responsible for creating a productive environment where customers have a memorable experience, employees are engaged, and the business performs well. The role requires a customer-first approach, competitive sales drive, flexibility in ambiguous or unexpected situations, and a solution-oriented mindset. The manager also collaborates across functions on local activations, community presence, and process improvements informed by data, while leading and motivating teams in support of Rivian’s mission and values.

Requirements

At least 5 years of field sales experience and at least 2 years of field leadership experience; multi-unit management experience preferred.
Bachelor’s degree or equivalent relevant work experience.
Ability to work a flexible schedule, including nights, weekends, and/or holidays, and willingness to travel up to 75% based on business needs.
Extensive experience with P&L, POS, and CRM software.
Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management.
Ability to operate large, high-performance vehicles and conduct customer demo drives.
Valid driver’s license in the state of residence or state of daily commute, with an exceptional driving record; if the license is not in the appropriate state, eligibility to obtain one within the first 60 days of employment is required.
No drug- or alcohol-related driving incidents within the last 3 years; no more than one serious moving violation within the last 3 years; and no driving-related license suspension or revocation within a 3–5 year period. Continuous Motor Vehicle Record monitoring applies.
Ability to obtain and maintain local sales licenses if applicable in the state.
Willingness to work in a full-service retail location or service center, outdoors, and operate vehicles in unpredictable weather.
Ability to perform physical tasks that may include sitting for up to 2 or more hours at a time; standing for up to 8 or more hours a day; walking, bending, kneeling, lying down, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
Frequent use of hands for grasping and using tools, entering data, writing communications, and calling customers or internal partners.
Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.
Excellent written and verbal English skills.
Strong analytical skills and proficiency in using sales data and metrics.
Results-driven approach focused on achieving and exceeding sales targets.
Strong commitment to elevating customer experience and delighting customers and the community.
Entrepreneurial, resourceful, and creative approach to solving problems and overcoming challenges.
Ability to build and maintain relationships, collaborate to achieve results, and manage multiple projects in a fast-paced, high-growth environment; strong verbal and written communication skills.
Skilled use of project management tools and experience creating memos and presentations; familiarity with Confluence, Smartsheet, and MS Office/Google Suite.

Nice To Haves

Retail, sales, hospitality, or similar field experience is highly preferred.
Experience in a direct-to-consumer business model and/or commission-based sales organization is a plus.
Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations.
Additional language skills beyond English are a plus.
Multi-unit management experience preferred.

Responsibilities

Ensure a best-in-class customer experience that is authentic, engaging, educational, and aligned with Rivian’s values and culture.
Drive sales performance and execute strategic initiatives across assigned locations to achieve revenue targets and market share growth.
Own, track, and deliver on KPIs; engage the team in company-wide strategic objectives and drive location and employee performance.
Ensure flawless execution of vehicle delivery, including vehicle preparation, customer paperwork, logistics coordination, and final handoff.
Partner with Service, Vehicle Operations, and other departments to analyze operations and processes and recommend efficiency improvements and lower operating expenses.
Optimize staffing to meet customer demand by designing efficient schedules and shift patterns.
Collaborate across functions to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion.
Manage operations in alignment with the financial plan, including revenue, payroll budget, and overall store P&L.
Ensure accurate execution of documents to prevent errors and safeguard revenue.
Maintain compliance with local, state, and federal regulations and Rivian policies and procedures.
Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) Plan, subject to eligibility
Employee Stock Purchase Program, subject to eligibility
Bonus payments based on site or regional performance, subject to plan terms and conditions
Equity awards