Manager, Retail & Delivery - Scottsdale Service Center

Rivian•Scottsdale, AZ

1d•Onsite

About The Position

Rivian is seeking a dynamic, results-oriented Sales and Delivery Manager to lead its field operations at the assigned location. The role owns the full customer journey, from initial engagement through vehicle delivery, and oversees sales execution, logistics, and last-mile delivery. The Manager drives team productivity and performance against daily, weekly, monthly, quarterly, and yearly metrics. The Manager is responsible for creating a productive environment where customers receive a meaningful, memorable experience, employees are engaged, and the business thrives. The role requires a customer-first approach, strong sales drive, adaptability, and a solution-oriented mindset. It also involves cross-functional collaboration to deliver local activations, expand community presence, and improve processes using data-driven insights, while motivating teams and fostering a culture aligned with Rivian’s mission and values.

Requirements

At least 5 years of field sales experience and at least 2 years of field leadership experience; multi-unit management experience preferred.
Bachelor’s degree or equivalent relevant work experience.
Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations.
Ability to work a flexible schedule, including nights, weekends, and/or holidays, and willingness to travel up to 75% based on business needs.
Extensive experience with P&L, POS, and CRM software.
Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management.
Ability to operate large, high-performance vehicles and conduct customer demo drives.
Valid driver’s license in the state of residence or the state where the candidate commutes daily, with an exceptional driving record. If the license is not in the appropriate state, the candidate must be eligible to obtain one within the first 60 days of employment.
No drug- or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5-year period. Subject to continuous Motor Vehicle Record monitoring.
Ability to obtain and maintain local sales licenses if applicable in the state.
Willingness to work in varied conditions at a full-service retail location or service center, including outdoors and operating vehicles in unpredictable weather.
Ability to perform physical tasks that may include sitting for up to 2 or more hours at a time; standing for up to 8 or more hours a day; walking, bending, kneeling, lying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.
Frequent use of hands for grasping and using tools, entering data, writing communications, or calling customers or internal partners.
Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.
Excellent written and verbal English skills; outstanding verbal and written communication skills.
Strong analytical skills and proficiency in using sales data and metrics.
Results-driven approach focused on achieving and exceeding sales targets.
Ability to build and maintain relationships, gain cooperation, collaborate to achieve results, and manage multiple projects in a fast-paced, high-growth environment.
Skilled use of project management tools and experience preparing memos and presentations; familiarity with Confluence, Smartsheet, and MS Office or Google Suite.

Nice To Haves

Experience in retail, sales, hospitality, or similar fields.
Experience in a direct-to-consumer business model and/or commission-based sales organization.
Additional language skills.

Responsibilities

Ensure a best-in-class customer experience across the region that is authentic, engaging, educational, and aligned with Rivian’s values and culture.
Drive sales performance and execute strategic initiatives across assigned locations to achieve revenue targets and market-share growth.
Own, track, and deliver key performance indicators (KPIs), aligning the team with company-wide strategic objectives and driving location and employee performance.
Ensure flawless execution of vehicle delivery, including vehicle preparation, customer paperwork, logistics coordination, and final handoff.
Partner with Service, Vehicle Operations, and other departments to analyze processes and recommend changes that improve efficiency and reduce operating expenses.
Optimize staffing to meet customer demand by designing efficient schedules and shift patterns.
Collaborate across functions to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead and demand generation, retention, and conversion.
Manage operations in alignment with the financial plan, including revenue, payroll budget, and store P&L.
Ensure accurate document execution to prevent errors and safeguard revenue.
Maintain compliance with local, state, and federal regulations and Rivian policies and procedures.
Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) Plan participation, subject to eligibility requirements
Employee Stock Purchase Program participation, subject to eligibility requirements
Bonus payments based on site or regional performance, subject to plan terms and conditions
Equity awards