Service Supervisor, Scottsdale

Lucid Motors • Scottsdale, AZ

22h

About The Position

The Service Supervisor assists the Service Manager with the day-to-day operations of the Lucid Service Center, effectively managing a team of service advisors, technicians, service assistants, and parts staff. The position offers managerial experience and advancement potential, with opportunities to learn customer-facing, technician, and operations-management functions.

The supervisor sets an example for the team and promotes continuous improvement. They ensure work orders are detailed, complete, and properly filled out, and monitor the flow of work to support the best possible customer experience. The role also involves developing team members, overseeing service work and quality, addressing customer and people-related issues, and supporting center operations.

Requirements

• Automotive service experience, including understanding key performance indicators such as Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, and PDI Completion/Turnaround Time.
• Learning agility.
• Willingness to take on more responsibility and develop into a management position.
• Self-starter with curiosity and a desire to review processes and execute changes.
• Ability to gain knowledge of company policies, protocols, and processes.
• Ability to collaborate, motivate, and lead individuals, groups, and vendors.
• Verifiable track record of excellence in customer service.
• Willingness to assist with repairs as needed.
• Strong organization and ability to drive continuous improvement in a fast-moving environment.
• Excellent written and verbal communication skills, and ability to work independently and collaboratively in a team environment.
• Ability to assist in building a world-class team from the ground up.
• Ability to analyze and interpret internal reports.
• Advanced ability to use basic computer applications such as Microsoft Office, and ability to learn proprietary DMS software.
• Ability to travel as needed.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least three years and successfully complete Lucid training upon hire.

Nice To Haves

• AA/BS in Automotive Technology or Business Management, or equivalent work experience.
• Knowledge of HV systems, LV systems, and EV powertrains.
• Start-up experience and experience in related fast-paced environments.
• Previous OEM-specific EV experience and training.
• ASE Certifications.
• EPA 609 Certification.

Responsibilities

• Manage and develop Service Team members and day-to-day service business, including customer service interactions, reporting, and repairs.
• Evaluate employee performance and provide consistent feedback to drive results.
• Participate in selecting, training, and developing service employees, and help ensure positions are filled in a timely manner.
• Support, implement, and follow up on training.
• Participate in meetings, workshops, and other learning opportunities.
• Ensure the team provides a high level of customer experience and develops professional relationships with clients and vendors.
• Manage timecards and schedules for service center team members.
• Address client concerns or complaints quickly and professionally.
• Develop working knowledge of industry standards, regulations, and restrictions, and ensure department compliance.
• Delegate and direct service tasks as directed by the Service Manager, ensuring client vehicles are repaired and returned on time.
• Monitor employee work and provide guidance, ongoing training, and development as needed.
• Perform quality-control checks on vehicles after repairs are completed.
• Understand Lucid Motors’ mission and the contribution of the Supervisor role.
• Assist with or perform administrative tasks.
• Resolve people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off.
• Paid holidays.
• Paid sick leave.
• 401(k) retirement plan.
• Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program.
• Access to training, including Lucid-developed online and instructor-led curriculum.
• Career check-in conversations with management.
• Clean, safe, state-of-the-art work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed