Sr. Service Technician, Scottsdale
About The Position
Lucid is seeking an experienced Sr. Service Technician for its Scottsdale service location. The role focuses on diagnosing, maintaining, and repairing battery electric vehicles (BEVs), including electro-mechanical issues and high- and low-voltage systems. The technician will help deliver an exceptional customer experience, solve technical and process-flow problems, and serve as a subject matter expert in one or two major repair categories. The technician will also train and assist Associate Service Technicians and Service Technicians, document customer vehicle interactions and repair orders using the appropriate software, and collaborate with service team members, customers, and the Field Engineering Team. The position may include remote work and support for the mobile service team as needed. Lucid offers access to online and instructor-led training, career check-ins with management, a supportive environment that encourages advancement, eligibility for company shares, and a clean, safe, state-of-the-art work environment.
Requirements
- At least 4 years of experience as a Service Technician or Diagnosis Technician.
- Required ASE certifications: A4, A5, A6, A7, A8, L3, and L4-ADAS.
- Experience diagnosing and repairing high-voltage systems, low-voltage systems, and electric-vehicle powertrains.
- Experience in luxury automobile repair environments.
- Customer-facing experience with excellent written and verbal communication skills.
- Proficiency in Microsoft Office and ability to learn proprietary DMS software.
- Ability to communicate effectively, verbally and in writing, with the Field Engineering Team regarding preliminary vehicle diagnoses.
- EPA 609 Certification.
- Willingness to complete Lucid-provided CPR training after hire.
- Valid driver's license with no suspensions within the past year. Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid training upon hire.
Nice To Haves
- ASE Certified Master Technician.
Responsibilities
- Confidently repair electro-mechanical issues and perform diagnostics.
- Train and assist Associate Service Technicians and Service Technicians with high-voltage systems, electric-vehicle powertrains, and repair procedures.
- Maintain strong knowledge of high-voltage, low-voltage, and general electric-vehicle systems.
- Troubleshoot technical and process-flow issues.
- Serve as a subject matter expert in at least one or two major repair categories.
- Follow correct repair-order documentation procedures, including The Three C's.
- Use the appropriate software suite to completely document customer vehicle interactions.
- Communicate and collaborate with service team members, including advisors and managers, and with customers.
- Demonstrate attention to detail and a commitment to positive client experiences.
- Work remotely and support the mobile service team as needed.
- Perform other duties as assigned.
Benefits
- Access to Lucid-developed training, including online and instructor-led curriculum.
- Career check-in conversations with management.
- Supportive environment that encourages advancement.
- Eligibility for company shares.
- Clean, safe, state-of-the-art work environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
