Sr. Service Technician, Scottsdale
About The Position
Lucid is seeking an experienced Sr. Service Technician to diagnose, maintain, and repair Battery Electric Vehicles (BEVs). The role calls for a technician who is curious, resourceful, and committed to sustainable transportation and providing customers with an exceptional service experience. The technician will work with Lucid’s service teams, contribute expertise in vehicle repair, and help develop the skills of less-experienced technicians. Lucid provides access to online and instructor-led training, career check-ins with management, and a supportive environment that encourages advancement. The workplace is described as clean, safe, and state-of-the-art. The role may require remote work and support for the mobile service team as needed. Employment may be contingent on successfully completing a drug test and background check, including a motor vehicle records check, where permitted by law.
Requirements
- At least 4 years of experience as a Service Technician or Diagnosis Technician.
- Required ASE certifications: A4, A5, A6, A7, A8, L3, and L4-ADAS.
- Prior experience diagnosing and repairing high-voltage systems, low-voltage systems, and electric-vehicle powertrains.
- Experience in luxury automobile repair environments.
- Customer-facing experience with excellent written and verbal communication skills.
- Proficiency in Microsoft Office and ability to learn proprietary DMS software.
- Ability to communicate effectively, verbally and in writing, with the Field Engineering Team regarding preliminary vehicle diagnoses.
- EPA 609 Certification.
- Willingness to complete Lucid-provided CPR training after hire.
- Valid driver's license with no suspensions within the past year. Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid training upon hire.
Nice To Haves
- ASE Certified Master Technician.
Responsibilities
- Diagnose and repair electro-mechanical issues.
- Train and assist Associate Service Technicians and Service Technicians with high-voltage systems, electric-vehicle powertrains, and repair procedures.
- Maintain a high level of knowledge of high-voltage, low-voltage, and general electric-vehicle systems.
- Solve technical and process-flow problems and serve as a subject matter expert in at least one or two major repair categories.
- Follow repair-order documentation procedures, including the Three C's.
- Use the appropriate software suite to document customer vehicle interactions completely and correctly.
- Communicate and collaborate effectively with service-team members, including advisors and managers, as well as customers.
- Pay close attention to detail and contribute to positive customer experiences.
- Work remotely and support the mobile service team as needed.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability coverage
- Paid time off
- Paid holidays
- Paid sick leave
- 401(k) retirement plan
- Eligible employees may participate in Lucid's equity program
- Eligible employees may participate in a discretionary annual cash incentive program
- Access to Lucid-developed online and instructor-led training
- Career check-in conversations with management
- Supportive environment that encourages advancement
- Clean, safe, state-of-the-art work environment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
