Service Advisor Jobs

About The Position

Requirements

• Valid state-issued driver’s license.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety procedures, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies; handle claims, returns, shrink, and damages appropriately.
• Stock, clean, organize, sign, and price merchandise displays; remove damaged goods and secure fragile or high-shrink items.
• Monitor tire and battery orders and assist members with installation appointments; communicate lead-time changes and cancellations and suggest alternatives.
• Assist members with tire maintenance and repair services, vehicle service requests, and tests.
• Greet members, identify their needs, recommend suitable tire and battery products, explain warranties, support purchasing and service decisions, and resolve concerns.
• Use Sam’s Garage, product knowledge, and reference materials to provide safe, suitable recommendations and service value.
• Promote TBC merchandise and services and collaborate with club associates to increase member awareness.
• Triage and prioritize TBC service-bay workflow based on waiting members, queued services, service times, and appointment needs; make recommendations to the TBC Team Lead or Technicians.
• Follow safety and compliance protocols, tire and battery industry guidelines, service standards, equipment procedures, product specifications, and applicable laws and regulations.
• Use digital tools and handheld devices to plan sales, enhance service, make real-time business decisions, access product and training information, and encourage adoption of new tools.
• Model high-quality service as a TBC brand advocate and assist with training, developing, and mentoring team members.
• Operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documentation.
• Operate registers and other hardware; process purchases, payments, returns, refunds, and exchanges in accordance with procedures for membership and payment types.
• Follow company policies, ethics standards, and procedures, including the Open Door Policy; complete assignments, communicate progress, collaborate with stakeholders, and recommend improvements.
• Demonstrate respect, integrity, customer and member focus, teamwork, accountability, and a commitment to learning and continuous improvement.
• Report TBC complaints, safety hazards, shrink issues, and problems with products, services, and work areas.
• Assist members with payment methods, return policies, and item locations when asked.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or PPTO, with paid parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education program, including eligible tuition, books, and fees.