Service Advisor

C. Harper Ford / Kia • Belle Vernon, PA

26d

About The Position

C. Harper Auto Group is seeking an experienced, customer-focused Service Advisor for its Ford/KIA dealership. The Service Advisor is the primary point of contact for customers, responsible for understanding and communicating vehicle service needs, providing excellent customer service, and helping ensure repairs and services are completed efficiently and to high quality standards. The role requires at least two years of similar Service Advisor experience and a valid commercial driver’s license, as well as a valid driver’s license with a clean driving record.

The position involves working with customers, technicians, and other team members to monitor service progress, communicate updates, support sales, oversee work quality, and improve service processes. C. Harper Auto Group describes itself as a family-owned business with more than 41 years of local history and emphasizes honesty, integrity, loyalty, charitable giving, and professional growth.

Requirements

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Valid commercial driver’s license.
• At least two years of experience in a similar Service Advisor position.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Strong English reading, writing, and speaking skills, including the ability to communicate technical information clearly.
• Ability to concentrate and complete tasks in a fast-paced environment with frequent interruptions.
• Excellent multitasking abilities and proficiency using computers and business machines.

Responsibilities

• Engage with customers to understand vehicle repair and service requirements and communicate those needs clearly and accurately.
• Build trust-based customer relationships and promote customer satisfaction through excellent service.
• Uphold company standards for ethical business practices, professionalism, orderliness, and relationships with employees and the community.
• Monitor each vehicle’s service progress and regularly update customers about status and timeline changes.
• Maximize service and repair sales, execute retail promotions, and identify opportunities for additional services.
• Supervise technicians’ work, including time management, parts ordering, and timely job completion.
• Oversee and participate in final inspections to ensure services meet or exceed customer expectations.
• Contribute to developing and refining standard operating procedures to improve service-process efficiency and effectiveness.

Benefits

• Competitive compensation packages with opportunities to earn above industry-standard salaried pay and commission percentages for high-performing advisors.
• Medical, dental, and vision insurance, including a medical plan option available at no cost to employees.
• 401(k) plan with an annual company contribution.
• Pro-rated paid time off starting on the 91st day of employment.
• Short-term disability and life insurance coverage at no cost to employees, with additional buy-up options available through Aflac and American Fidelity.
• Professional growth and promotion-from-within opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED