Automotive Customer Service Advisor- 1808

Jiffy Lube•Aspinwall, PA

26d

About The Position

Premium Velocity Auto / Jiffy Lube is hiring a dependable, growth-minded Customer Service Advisor to guide customers through their service visits and deliver an exceptional experience. The role combines customer service, sales, communication, and hands-on automotive work. The advisor also performs basic maintenance services as a trained Lube Technician. Automotive experience is not needed because training is provided. A valid driver’s license is strongly preferred but not required.

Requirements

Proven face-to-face customer service or sales experience.
Authorization to work in the United States; sponsorship is not available.
Ability to stand for long periods and lift more than 50 pounds.
Ability to bend, crawl, reach, and climb stairs.
Comfort working in enclosed or semi-outdoor environments.
Excellent communication and customer service skills.
Strong listening and reasoning abilities.
Confidence in overcoming objections.
Positive, energetic attitude and ability to succeed in a fast-paced, team-oriented environment.
Commitment to following safety procedures.
Willingness to learn, train, and grow.
Strong multitasking ability.

Nice To Haves

A valid U.S. driver’s license is strongly preferred, but not required.

Responsibilities

Greet customers, review their service needs, and escort them safely from their vehicles.
Explain available services, promotions, and recommendations clearly.
Provide trustworthy, unbiased recommendations based on technician findings and manufacturer guidelines.
Communicate service updates to customers throughout their visits.
Perform basic preventive maintenance, including oil changes, inspections, fluid top-offs, wiper replacement, and basic component replacements.
Review completed services with customers, ensure their satisfaction, and encourage return visits.
Assist the team and perform other duties as assigned.

Benefits

Medical, vision, dental, prescription coverage, and telemedicine, funded by the employer and employee.
Employer-funded basic life and AD&D coverage.
Bonus program for completing JLU training.
Employee discounts on parts and services.
Optional life, accident, disability, and critical illness plans.
Optional Flexible Spending Account and Dependent Care FSA.
Employee Assistance Program.
Will preparation and travel assistance.
Opportunities for pay increases within the first 60 days.
Paid training and bonus incentives for completing modules.
Cross-training across multiple roles to increase earning potential.
Career paths in customer service, automotive, and management.
Safety-focused work environment.
Legal and financial advising and member-only discount programs.