Service Advisor

Penske Automotive Group•Leander, TX

26d

About The Position

Hyundai of Leander, a Penske Automotive Group dealership, is seeking a Service Advisor to deliver exceptional customer experiences. The Service Advisor serves as the liaison between customers and the service department, scheduling appointments, reviewing service history, explaining vehicle maintenance and repair information, and providing accurate cost estimates. The role includes helping customers understand and approve maintenance requirements, repair orders, and estimates, while providing clear, accurate, and courteous service. The position primarily works in an automotive shop environment and requires working evenings, weekends, and holidays as needed. The role has no supervisory responsibilities.

Requirements

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, and a positive team-player attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic and ability to work in a fast-paced, results-driven environment.
Ability to take direction from multiple employees and prioritize work.
Good listening and communication skills, including the ability to determine how to assist customers.
Ability to work well in a team environment.
Knowledge of automotive systems, tools, and repair processes.
Attention to detail and commitment to quality.
Ability to use technical reference materials and technical manuals in written and online formats.
Ability to explain technical terms to a non-technical audience.
Effective time management and prioritization skills.
Ability to follow processes to ensure quality and safety.
High school diploma or equivalent, or an equivalent combination of education and experience.
Valid driver's license.
Ability to wear required safety and health personal protective equipment, including a respirator, as recommended by the equipment manufacturer.
Ability to meet the physical demands of the position, including prolonged standing, regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking, repetitive motion, and talking and hearing.
Ability to lift over 50 pounds with an assistance device and/or frequently lift or carry objects weighing up to or over 35 pounds, with an assistance device available as needed.

Nice To Haves

Prior experience in a service department.

Responsibilities

Schedule service appointments and review customer vehicle service history.
Relay vehicle maintenance and repair information to customers.
Provide accurate service and repair cost estimates.
Help customers understand and approve maintenance requirements, repair orders, and cost estimates.
Communicate with customers professionally, clearly, accurately, and courteously.
Contribute to a high-quality customer experience and pursue challenging monthly goals.
Follow processes to ensure quality and safety.
Prioritize work and manage time effectively.