Service Advisor

Kollective Management Services LLC•Bridgewater Township, NJ

26d

About The Position

Lexus of Bridgewater is seeking an experienced Service Advisor. The role is responsible for ensuring customers receive excellent maintenance and repair service and an exceptional dealership experience. The Service Advisor manages the service process from greeting customers and initiating repair orders through coordinating work in progress and delivering vehicles after service. The position also handles customer inquiries and concerns, service sales, warranty policies and claims, special parts orders, and coordination with technicians and other dealership departments.

Requirements

Experienced Service Advisor.
Organized and friendly personality.
Demonstrated ability to manage others.
Time-management skills.
Strong communication skills with customers.
Professional, well-groomed personal appearance.
Consistent record of service and sales success.
Strong record of positive customer-satisfaction results.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver’s license.

Responsibilities

Oversee service orders and the flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective service.
Take ownership of the customer experience and complete assignments that help create a positive impression of the dealership.
Provide concierge support for owner inquiries by phone or in person, helping ensure customers are handled appropriately.
Ensure technicians’ available time is consistently sold to service customers and distribute work efficiently among technicians.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain the Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems and order parts and tools as necessary.
Oversee warranty-claim administration, and train and supervise the service department.
Reinforce company policies and standards and encourage compliance with applicable laws and regulations.
Maintain good working relationships with manufacturers and foster positive employee relations.
Deliver an exceptional customer experience and manage the service process.
Greet customers and initiate repair orders.
Prospect and sell dealership services.
Coordinate work in progress and prepare for after-service delivery.
Deliver vehicles after service and follow established comeback and repeat-repair processes.
Coordinate special parts orders and administer warranty policies.
Support pre-delivery and delivery activities, resolve customer concerns, and coordinate collision-center repairs.