Service Advisor

C. Harper Auto Group • Belle Vernon, PA

26d

About The Position

C. Harper Auto Group is seeking experienced Service Advisors to join its growing team across multiple locations. In this customer-facing role, the Service Advisor serves as the bridge between customers and the service department, advising customers on vehicle service needs and helping ensure service is delivered to a high standard. The position involves customer communication, quality control, service sales, technician oversight, and support for consistent operating procedures. C. Harper Auto Group describes itself as a family-owned business with more than 41 years of success and a supportive environment that values honesty, integrity, loyalty, and charity.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Completion of training in service advisor skills, customer satisfaction, and quality control.
• Proven experience as an Automotive Service Advisor and a deep understanding of automotive service processes.
• Fluent in English, with strong written and verbal communication skills.
• Proficiency with computers and business machines, along with effective multitasking abilities.
• Strong customer-service orientation and ability to build long-term relationships.
• Strong organizational skills and attention to detail.
• Ability to think critically and solve problems in a fast-paced environment.

Responsibilities

• Engage with customers to understand their vehicle service needs and provide expert advice.
• Build customer relationships by delivering exceptional service and addressing concerns to ensure satisfaction.
• Oversee quality-control processes to ensure repairs and services meet high standards.
• Provide customers with regular updates on service progress and respond to their questions.
• Promote additional services and retail promotions to maximize sales.
• Supervise technicians, manage time efficiently, order parts accurately, and ensure timely job completion.
• Help develop and document procedures to improve service consistency.
• Uphold the company’s standards for ethical business practices and professionalism.

Benefits

• Competitive salaried pay and commission structures.
• Medical, dental, and vision insurance, including a medical plan option available at no cost to employees.
• 401(k) plan with an annual company contribution.
• Pro-rated paid time off available starting on the 91st day.
• Short-term disability insurance provided at no cost, with additional options available through Aflac and American Fidelity.
• Company-paid life insurance, with buy-up options available.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED