Service Advisor

Wide World BMW•Village of Spring Valley, NY

26d

About The Position

The Service Advisor is responsible for service sales and gross profit, and for properly handling service customers. Through their actions, the Service Advisor influences the volume of service business and plays a key role in customer satisfaction. The position serves as the dealership’s first-line customer relations and service sales representative. New Country describes its culture as engaged and dedicated to the communities it serves. Its dealerships and employees participate in local communities, charities, and nonprofit organizations, and the company emphasizes a family atmosphere and strong customer relationships.

Requirements

Excellent communication skills.
Valid driver's license and an acceptable, safe driving record; maintain safe driving habits when driving customer and demonstrator vehicles.
Be a team player with impeccable honesty and integrity.
Maintain a high level of professional personal appearance and conduct.

Responsibilities

Greet every customer promptly and courteously, treat paying and warranty-service customers equally, and acknowledge customers waiting in line.
Schedule appointments using dealership-approved forms.
Communicate with service customers to determine the nature of mechanical problems and accurately interpret their statements.
Obtain customer agreement before repairs begin, explain cost estimates, and provide an approximate completion time.
Collect customer and vehicle information and secure a method of payment.
Test-drive vehicles with customers when there is uncertainty about the nature of a problem.
Inspect vehicles for bodywork needs and notify customers when work is needed.
Advise customers on vehicle care and the value of maintenance according to manufacturer specifications, using maintenance menus.
Ensure all repair orders are accounted for.