Automotive Service Advisor

Diehl Subaru of Massillon•Perry Heights, OH

26d•Onsite

About The Position

Diehl Subaru of Massillon is hiring a full-time Automotive Service Advisor for its service department in Massillon, Ohio. The advisor is the primary point of contact between customers and service technicians, helping deliver a positive customer experience while supporting efficient service-department operations. Candidates with strong customer service, sales, or automotive backgrounds are encouraged to apply; previous automotive dealership or service advisor experience is preferred. The position involves greeting customers, documenting vehicle concerns, preparing repair orders, explaining recommended services and estimates, obtaining repair authorization, and keeping customers informed about diagnosis, repair status, and completion timelines. The advisor also schedules appointments, supports service-lane workflow, reviews completed work with customers, maintains accurate records, and builds customer relationships through communication and follow-up. Diehl Automotive describes itself as a growing dealership group committed to exceptional customer and employee experiences. The posting offers a professional dealership environment, career-development opportunities, dealership and manufacturer training, and a supportive team environment. Listed benefits may include competitive compensation, medical, dental and vision insurance, 401(k) opportunities, paid time off, and employee vehicle purchase and service discounts.

Requirements

Excellent customer service and communication skills.
Strong organizational and time-management abilities.
Ability to multitask in a busy automotive service environment.
Professional and positive attitude.
Strong computer and data-entry skills.
Ability to clearly explain automotive maintenance and repairs.
Sales and customer-retention skills.
Valid driver's license and acceptable driving record.

Nice To Haves

Automotive dealership experience is preferred.
Previous Service Advisor, Service Writer, Automotive Service Consultant, or Fixed Operations experience is a plus.
Subaru dealership or manufacturer experience is a plus but not required.

Responsibilities

Greet service customers and provide a professional, friendly experience.
Listen to customer concerns and accurately document vehicle service needs.
Prepare repair orders and explain recommended maintenance and repairs.
Communicate with technicians regarding vehicle diagnosis and repair status.
Provide customers with accurate repair estimates and completion timelines.
Review recommended maintenance and repair services with customers.
Obtain customer authorization for repairs.
Keep customers informed throughout the service process.
Schedule service appointments and assist with service-lane workflow.
Review completed repair orders and explain services performed.
Maintain accurate customer and vehicle records.
Build long-term customer relationships through communication and follow-up.
Help maintain high levels of customer satisfaction and retention.
Work closely with technicians, parts personnel, management, and other dealership departments.